Customer Service Representative

Requisition Number: 63848

 

Corning is vital to progress – in the industries we help shape and in the world we share.

 

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

 

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers. 

 

Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets. We are changing the world with: 

• Trusted products that accelerate drug discovery, development, and delivery to save lives
• Damage-resistant cover glass to enhance the devices that keep us connected
• Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
• Precision glass for advanced displays to deliver richer experiences 
• Auto glass and ceramics to drive cleaner, safer, and smarter transportation 

 

Corning Laser Technologies GmbH, an independent subsidiary of Corning Inc., develops laser processing systems and their automation for processing a wide variety of materials, including glass. From the latest advancements in laser technology and mechanical engineering, we develop highly efficient and reliable laser systems for improved quality and productivity for use in industrial production. This results in innovative machine solutions that stand up to the most demanding competition in terms of ease of use, reliability, quality and individual integration into production environments. Corning Inc. is a U.S. corporation headquartered in Corning, New York and is a world leader in the manufacture of a wide variety of glass products, including displays, touch panels and fiber optics.

 

For the support of our sales and service team we are looking for a Customer Service Representative. In this responsible position, you will be part of a global team responsible for supporting our international customers before and after the sale of our products and services. You will act as a link between our customers, the international sales and service teams, order/export processing and accounting to clarify status, production, delivery and invoice inquiries. Innovative and challenging - your tasks are demanding

• General customer support of new and existing customers
• Support and maintenance of customer portals of our customers
• Independent preparation of quotations for our standard products, services and systems
• Support in the preparation of quotations for system solutions and customer-specific services and inquiries.
• Support of logistics processes in customer communication
• Independent, self-dependent handling of internal department logistics
• Evaluation of warranty claims, support of customer returns and their exchange/replacement.
• General administrative activities in sales/aftersales

 

Professionally and personally - your qualifications are convincing

• Completed commercial training
• Ideally first work experience in a similar position
• Experience in working with ERP systems Microsoft Navision
• Experience in customer service for international customers
• Experience in machine / special machine construction in the area of customer support
• Distinct customer orientation
• Ability to work independently and on your own responsibility
• High ability to work in a team and organizational skills

 

We offer you sophisticated tasks in an attractive and international working environment with a dedicated and experienced team. An uncomplicated working atmosphere including a good life-balance through flexible working hours, fairness and a high regard of our