IT Operations Support Admin III – Department of Technology – (1093)

Company Description

• Application Opening: October 27, 2025
• Application Deadline: This job will close no sooner than Wednesday, November 11, 2025 (11:59 PM).
• ✅ Required Supplemental Questionnaire due at the time of application to be considered for this position:  https://forms.office.com/g/7xig1tsSwj

Are you ready to make an impact in one of the most innovative cities? The Department of Technology (DT) is looking for passionate IT professionals to help shape the future of technology in San Francisco! As the centralized technology services provider for the City and County of San Francisco (CCSF), DT delivers critical infrastructure and services to over 33,000 employees—supporting public safety, municipal broadband, cybersecurity, cloud solutions, and more! With a $140M+ annual budget and a team of 300+ experts, DT is leading the charge in digital transformation. DT provides services through our core areas of IT Excellence:

• IT Project Management Office
• Enterprise Application Services
• Cloud Center of Excellence
• IT Operations and Support including the Service Desk and NOC
• City Infrastructure including the Network, Telcom and Data Centers
• Office of Cybersecurity including Cyber Defense, Identity Management and Disaster Recovery
• Public Safety Systems and Municipal Broadband Fiber
• SFGovTV Broadcasting Services
• IT Finance and Administration Services
• Emerging Technologies

Why Join Us?  Innovative & Impactful Work At DT, you won’t just work on IT—you’ll power a city. Your expertise will directly impact the residents of San Francisco, from closing the digital divide to ensuring secure, efficient city operations.

Benefits of Working for CCSF: In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.

• Competitive pay, benefits, and retirement options
• Career growth opportunities through training, internal mobility, and subsidized education
• Diverse work environment in a diverse city
• We offer employees the ability to work from home one day a week while spending the other four days in our San Francisco office, promoting both collaboration and work-life balance

Join the team that’s shaping the future of technology in San Francisco. Apply today and be part of a dynamic, innovative, and mission-driven IT team!

We are committed to ensuring that the City's services are inclusive, efficient, equitable, and culturally competent for San Franciscans of all races, ethnic backgrounds, religions, and sexual orientations. This commitment requires comprehensive review and thorough analysis of existing practices and policies to remove barriers to real inclusion.  

We are also committed to ensuring that we have a safe, equitable, and inclusive workplace for individuals of all races. This includes creating opportunities for hiring, promotion, training, and development, for all employees, including but not limited to Black, Indigenous, and people of color (BIPOC).

Job Description

The IT Operations Support Administrator III is a key player in driving technology success across the Department of Technology (DT) and participating CCSF departments. As the first point of contact for tech support, this role uses ServiceNow to triage, resolve, and coordinate incidents and service requests—keeping users connected and systems running smoothly.

As part of DT’s Endpoint Services team, this position leads onboarding efforts for new CCSF departments and helps plan, assist, and manage new technical projects that bring innovation to life. The administrator deploys hardware and software, establishes secure network access, and ensures endpoint compliance while collaborating closely with IT partners, project managers, and security teams. They also provide hands-on user training, develop clear documentation, and champion a seamless transition into DT’s technology environment.

This is a high-impact role for a problem-solver who thrives on collaboration, innovation, and making technology work for people.

Essential duties include, but are not limited to, the following:

• Conduct in-depth evaluations of IT requirements for each Tier-1 department; identify potential risks and develop mitigation strategies.
• Create a detailed onboarding roadmap tailored to each department’s needs.
• Procure, configure, and deploy necessary hardware and software.
• Establish secure network access and ensure compliance with endpoint security compliance.
• Address immediate IT challenges impacting operations.
• Provide foundational training to department personnel on new tools an