Office Support Specialist II - Multiple Agencies

POSTING DATE: 07/25/2025

SALARY RANGE: $37,129.00 - $42,558.00 ANNUALLY

Our Benefits                                       

The city offers a comprehensive benefits package which includes medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Get to Know Us 

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits plans. We are excited to have you as a part of the City of Baltimore Team!

CLASS DEFINITION

An Office Support Specialist II performs a wide variety of office, administrative and keyboarding work using Microsoft Office programs.  Work of this class involves no supervisory duties or responsibilities.

Incumbents receive moderate supervision from an administrative supervisor.  Employees in this class work a conventional workweek.  Work is performed in an office where employees are not exposed to unusual or hazardous working conditions.  Work requires minimal physical exertion but may involve lifting moderately heavy packages and/or stacks of mail and other materials.

MINIMUM QUALIFICATIONS

On or before the date of filing the application, each candidate must:

EDUCATION: Have Graduated from an accredited high school or possession of a GED certificate.

AND

EXPERIENCE: Have one year of office and administrative support experience using office automated equipment.

OR

NOTES (EQUIVALENCIES): Have an equivalent combination of education and experience.

**APPLICATION DEADLINE: Please submit your application no later than 12:00 AM on the closing date to be eligible for consideration. 

KNOWLEDGES, SKILLS AND ABILITIES

• Knowledge of proper English grammar usage, spelling and punctuation.

• Knowledge of complex computer operations and software applications such as document management and word processing at an advanced level.

• Knowledge of various office automation software programs, tools and techniques to support office operations at an advanced level.

• Knowledge of complex automated office practices and procedures including office protocol and various filing procedures at an advanced level.

• Knowledge of the operation and capabilities of word processing, database, spreadsheets and presentation software at an advanced level.

• Skill in the operation of word processing and business software including Microsoft Office Suite to produce correspondence, databases, charts, reports and spreadsheets.

• Skill in formatting, keying and typing clean copy with speed and accuracy in accordance with specialized and commonly accepted business formats.

• Ability to perform arithmetic computations accurately and to use a ten-key calculator with accuracy.

• Ability to deal courteously with employees at all levels of government and to work effectively with varying temperaments, both in person and by telephone.

• Ability to locate and retrieve information from a range of sources and to compile information in report form and generate reports.

• Ability to provide direction and guidance to others.

Background Check                                        

NOTE: Those eligibles who are under final consideration for appointment will be required to authorize the release of criminal conviction information.

Probation 

All people, including current City employees, selected for this position must complete a mandatory six-month probation. 

Eligibility 

Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.