Senior Technical Program Manager: Education Cloud

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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Industries is a growing and strategic constellation of clouds that spans over 13 business verticals. The Industries Technical Program Management team plays a critical role leading large-scale, cross-functional programs and initiatives in Industry Clouds!

This Technical Program Manager (TPM) for Education Cloud within Salesforce Industries will own the planning and execution engine for the organization. This person will drive the orchestration & execution of various strategic initiatives. This person will partner with the product and engineering leaders to drive programs and releases. In addition, this person will partner with TPM leaders in operating rhythm improvements, process improvements and all execution aspects of the Cloud. The TPM should have the ability to communicate with Executive Leadership team and across all stakeholders. They will act with the highest professionalism, exercise independent judgment, own risk-management and decision-making, in addition to weighing the interests of multiple stakeholders.

Responsibilities

• Own and drive the Education Cloud operating model by achieving alignment on program scope, release planning, as well as aligning on vision, business goals, creating program structure, and securing cross-functional support.
• Drive program core team meetings with key stakeholders for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program.
• Develop strong partnerships with key functional stakeholders to drive focus on business goals. Be a trusted partner and adviser for executive management to ensure program success.
• Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, milestones, etc. (cross functional - Product Owners, Scrum Masters, DevOps, Release Eng, Capacity, Functional Managers, Release Management).
• Provide visibility to program status (issues, risks, metrics, etc.) on an ongoing basis through push status reporting to all stakeholders, team members, and interested parties.
• Manage "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and stakeholders.
• Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.
• Provide weekly program reviews to the executive team and shepherd release demos and reviews (deep dive into current state of project goals, risks, escalations).
• Create a collaborative environment that fosters creativity, innovation, and learning. Be willing to have a beginner's mind.
• Be a catalyst within the organization, someone who can help advance our Product & Technology strategy globally and drive others in the organization to change.

Minimum Requirements

• Overall professional experience of at least 7+ years of recent professional work experience leading large enterprise product programs.
• 5+ years of cross-functional team management experience in a SaaS company with good knowledge of its product development lifecycle.
• Strong executive communication and presentation skills are a must
• Excellent analytical and problem solving skills with a history of hands-on, detail orientation.
• Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.
• Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.
• Outstanding organizational, communication, and relationship building skills conducive to driving consensus; able to work well in a cross-functional, matrix management environment.
• Ability to get into the details of technical subjects relevant to the program.
• Ability to work well as a me