Sr. Order Support Associate

Role Summary

Fanatics Collectibles is looking for a Sr. Order Support Associate to support shipping & receiving operations for our Autograph Operations team. This role reports into our Shipping & Receiving department and is responsible for ensuring that autographs and memorabilia are packaged securely and shipped on time to our athlete partners. Candidates with a passion for sports, culture, & entertainment will find themselves a strong cultural fit. 

Responsibilities:

• Receives and reviews shipping orders and pack lists, ensuring accuracy of product details, quantities, and shipping addresses
• Conducts data entry of shipping information into shipping software to generate labels and documentation
• Packs products securely and efficiently for shipping, utilizing appropriate packaging materials and techniques
• Maintains inventory of shipping materials, to include boxes, labels, packing materials, and card sleeves
• Collaborates cross-functionally to assist other departments, such as quality control and pack outs, as needed
• Effectively communicates with Athlete Partnerships to ensure timely completion of order requests

The Ideal Candidate: 

• Dallas / Sunnyvale, TX based
• High school diploma or GED required
• Prior experience in shipping and receiving at FedEx, USPS, UPS, or equivalent, required
• Strong critical thinking and problem-solving skills
• Ability to lift 10-15 lbs. at once, preferred
• Ability to stand for extended periods of time, required
• Proficient experience with Microsoft Office Suite (Outlook, Excel) and data management systems, preferred
• Prior experience with FedEx or equivalent shipping tools, preferred