Patient Family Liaison

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Role:

The Patient Family Liaison is responsible for presenting Chapters Health System’s services to patients, families, and community partners. The Patient Family Liaison works closely with families to ensure that they are appropriately connected to clinical, social, and community resources.

Qualifications: 

• High school diploma or equivalent required; Associate or Bachelor’s degree preferred 

• Minimum of two (2) years’ experience in medical, home health, hospice, social work or sales   

• CNA, MA or LPN certification or other relevant certification preferred  

• Experience providing information to families and patients 

• Strong knowledge of the Medicare hospice benefit including eligibility requirements, levels of care, services provided, and reimbursement of services 

• Ability to work in a fast-paced environment  

• Strong communication skills (verbal and written) 

• Ability to learn Company’s lines of services  

• Excellent customer service focus 

• Detail oriented 

• Ability to multitask and prioritize 

• Ability to present oneself in a professional manner 

• Ability to manage physical demands and emotional stress of workload 

• Strong goal/outcome orientation with exceptional time-management skills 

• Mobile Driver - Valid driver’s license and automobile insurance per Company policy   

• Reliable transportation to meet schedule 

 

Competencies: 

• Satisfactorily complete competency requirements for this position. 

 

Responsibilities of all employees:  

• Represent the Company professionally at all times through care delivered and/or services provided to all clients. 

• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.  

• Comply with Company policies, procedures and standard practices. 

• Observe the Company's health, safety and security practices. 

• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. 

• Use resources in a fiscally responsible manner. 

• Promote the Company through participation in community and professional organizations. 

• Participate proactively in improving performance at the organizational, departmental and individual levels. 

• Improve own professional knowledge and skill level. 

• Advance electronic media skills. 

• Support Company research and educational activities.