Critical Time Intervention (CTI) Team Lead

Description

SCHEDULE:

Typically Monday-Friday 8a-4:30pm, with on-call responsibilities

SUMMARY

Program:

Per OHM: Critical Time Intervention (CTI) is a care management service for adults with serious mental illness. This approach is used during a “critical time” of transition in their lives. CTI Teams coordinate the services and supports that help people return to their community. Services include outreach and engagement with people in care settings like inpatient hospitals and crisis units, as well as in the community. This program will serve up to 30 persons at a time.

Position:

A Licensed Practitioner of the Healing Arts (LPHA) with experience working with individuals who have mental health, or co-occurring mental health and substance use disorders. Responsible for planning, direction, coordinating and overseeing all aspects of CTI services for the grant cycle. Provides supervision to staff, conducts team meetings, manages relationships with hospitals, runs regular case presentations, ensures continuity between fieldwork and meetings, reviews and manages caseloads, promotes model fidelity, staff productivity and staff wellness, monitors quality of documentation, updates resource lists, monitors phase dates, and assists in covering caseloads when needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Complete all CTI, agency and state required trainings. Ensure other CTI are compliant with trainings.
• Maintain, adhere to and adjust processes for communication, accessibility of the hospital for CTI staff, efficient and timely referrals, discharge and aftercare planning, access to client records as needed for CTI services and in-person engagement with individuals to begin CTI services as defined in the Memorandum of Understanding (MOU) developed with partnering hospital.
• Maintain, adhere to and adjust agreements developed with other systems of care assuring service continuity for individuals, such as the Local Department of Social Services, emergency service programs (crisis residences and crisis stabilization centers), housing agencies, local government units (LGU), correctional facilities, independent living centers, etc
• Develop coordinated admission and transition plans with providers to assure service continuity with other systems of care in the community.
•  Oversee CTI care coordination services and supports provided to promote community tenure and manage behavioral and physical health needs of individuals.
• Maintain and adjust the procedural manual in accordance with the most recent CTI Program Guidance issued by OMH . Maintain access to OMH’s CTI listserv to receive the latest requirements for CTI. Implement and train staff accordingly.
• Work closely with the Senior Director of Community Operations in the fiscal management and development of budgets for assigned services to review profit and loss analysis and work with staff to ensure spending is monitored and adhered to.
• Approve service dollar requests adhering to program guidelines.
• Maintain regular staff contact to promote the philosophies of the agency
•  Facilitate weekly team meetings with clearly defined procedures to ensure that all necessary program information, training and agency policies and procedures are reviewed. The Team Leader facilitates these formal group supervisions to review referrals and status, share resources or expertise in specific areas, review case presentations and caseloads discussing the phases and needs of individuals, review safety concerns, etc.
• Monitor and review all documentation in the electronic health record to ensure compliance with the CTI manual and agency policies and procedures.
• Oversee the development of quality individual service plans and the establishment, review and maintenance of client care protocols ensuring that all state policies, guidelines and regulations are met. Ensure client confidentiality is maintained at all times.
• Responsible for the resolution of personnel issues. Complete staff evaluations in accordance with agency policies. Maintain time cards and attendance of staff. Interview, hire, reward and discipline staff in conjunction with the Senior Director of Community Operations. Participate in the development of staff and identify their training needs as required.
• In conjunction with the Senior Director of Community Operations, review annual satisfaction surveys and progress towards established goals and objectives, and participate in developing a plan for ongoing improvement of services.
• Collect data and perform compliance and quality assurance activities as required by the grant and agency. Complete reports/input data in reporting systems as directed by the Senior Director of Community Operations. Develop and implement corrective a