Director of Medical Education and Customer Excellence

Work Flexibility: Remote or Hybrid or Onsite

MEDICAL EDUCATION RESPONSIBILITIES

Technical/Procedure Insight

• Demonstrate high cultural awareness by leading multi-regional teams/initiatives and ability to work in a matrix environment

Market Insights

• Predicts the strengths and weaknesses of the full training & medical education program line compared to the competition
• Leads in the evaluation and selection of competitive analysis tools and technologies
• Leads analyses of the organization's current and potential competitive environment and strategies.

Customer Engagement

• Shapes customer value propositions that are consistent with business strategies.
• Promotes a customer-focused corporate culture.
• Optimizes market share by delivering superior customer value.
• Reshapes markets by anticipating future customer needs.

Program Design

• Drive innovative training platforms for internal and external customers in collaboration with the broader divisional leadership team
• Collaborate with key stakeholders
• Seeks and initiates global cross divisional partnership.  
• Promote “Interdivisional” collaboration and best practice sharing of educational opportunities.

Project Management

• Set direction and shape future needs for entire medical education program offering.
• Ability to lead critical projects that span cross regional, cross divisional or new market opportunity
• Ability to analyze market/external environment and look for opportunities for continuous improvement. 

Training Delivery

• Drive improvements in our medical education offering and implement globally, including digitizing the sales training process, product education and positioning by applying VOC.

Effectiveness Measurement

• Drive departmental objectives, including budget projections
• Establish metrics and goals/success criteria and milestones.
• Establishes long term improvement plan and develops action plans to achieve those goals based on metrics.

Strategic Vision

• Uses strategic planning to enable organizational learning.      
• Authors key strategy documents: strategic plan, annual operational plan.
• Gains organizational alignment and communicates plan with key stakeholders/leadership.
• Directs the entire training program for the organization

Budgets/P&L

• Manage medical education budget in accordance with P&L requirement. 
• Define plan, secure funding, and creatively seek alternatives to optimize our spend and investment.       
• Evaluates impact of Training and medical education strategy on the P&L.
• Discusses alternative budgeting strategies for specific business situations.
• Monitors and ensures adherence to organization's financial practices and standards.
• Reviews and approves all major budget adjustments; negotiates and reconciles line item variances.

Organizational Capabilities

• Drive the Medical Education strategy, goals and tactics in alignment with business and marketing objectives within budget.
• Hire, train, grow and retain talent within team. Set and demonstrate standard for continuous education innovation,
• Guides teams in the development of future competencies to anticipate changes in market conditions and customer requirements.

Customer/Business Centric Development

• Empower team members to independently make key decisions.
• Brand Stewardship
• Responsible of ensuring Stryker is seen as educational thought-leader in the  industry by developing, maintaining, and enhancing the company's image with our education and clinical offense.

Communication Planning

• Partner with Marketing Communication, Marketing and Sales Leadership as well as across Stryker’s Medical Education teams to drive differentiation across our industry

CUSTOMER EXCELLENCE RESPONSIBILITIES

Strategy & Alignment

• Work with all x-functional leaders, UE executive leadership and x-divisional leadership to ensure alignment to surgeon management, and Resident & Fellowship strategies
• Work across Stryker divisional leadership to align and partner on surgeon strategies and Resident and Fellowship strategies
• Manage SAB, Hardware Advisory Board, and Digital Advisory board attendees and agendas to ensure alignment to UE strategic imperatives

Resident & Fellows Management

• Lead a team of program managers to execute the Resident & Fellows annual strategy
• Develop