About the role
<p>Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.</p> <p>As a <strong>Senior Partner Success Manager </strong>at Via, you will be the face and voice of Via for our partners, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it — from complex renewals to service expansions. This is a high-impact individual contributor role for someone ready to take full ownership of a strategic portfolio — working alongside talented, collaborative people who are passionate about making a real<a href="https://ridewithvia.com/resources/category/impact-stories?hsLang=en"> impact</a> for the people who depend on public transit every day.</p> <p><strong>About the Role:</strong></p> <ul> <li>Own the success of advanced transportation systems across a portfolio of partners, serving as the primary point of contact for executive city and agency leadership and operating with a high degree of autonomy</li> <li>Act as a trusted advisor and consultant to partners, translating their ideas and community needs into revenue opportunities and driving decisions that improve service outcomes</li> <li>Build deep, long-term relationships with partners by identifying pain points, delivering solutions, and proactively recognizing opportunities for service growth and revenue generation</li> <li>Lead the analysis of daily, weekly, and long-term service performance data, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth</li> <li>Independently lead multi-year and complex contract renewals and service expansions, managing high-stakes negotiations with senior stakeholders to increase year-on-year revenue</li> <li>Champion new products and capabilities internally, advocating for partners to facilitate the expansion of each partner's service size and scope</li> </ul> <p><strong>About You:</strong></p> <ul> <li>7+ years of relevant work experience in a client-facing role, with a track record of managing senior stakeholder relationships independently in consulting, customer success, or a high-growth company</li> <li>Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic dec