Assistant Manager Enterprise Fraud

Redwood Credit Union is seeking a dynamic Assistant Manager of Enterprise Fraud to lead daily operations, support fraud prevention efforts, and deliver exceptional service to our Members. This role is ideal for a proactive leader with deep fraud and dispute expertise, strong analytical skills, and a passion for protecting people and assets.
Key ResponsibilitiesDepartment Leadership: o Recommend process improvements and track performance o Deliver monthly reports and service audits o Ensure fraud tools (Verafin, BioCatch, Socure, Falcon) meet compliance standards o Lead training, coaching, and career development for fraud team o Resolve member issues and manage escalated fraud cases o Act as backup to the Enterprise Fraud Manager o Provide weekend/holiday on-call supportOperations Support: o Lead special projects and cross-training initiatives o Support manager with member escalations o Assist with team training and coverageLeadership & Teamwork: o Promote open communication across departments o Share updates and procedural changes o Travel for fraud training and community events 
Join us and discover why you'll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.   Why work for Redwood Credit Union?•  29th largest credit union in the U.S. and the largest financial institution based in the North Bay •   Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"•   Recognized by Newsweek as one of "America's Best Credit Unions 2024"•   Recognized by Forbes as one of “America’s Best Small Employers 2023" •   Voted Best Places to Work in the North Bay 20 years in a row•   World-class Employee Engagement scores•   Rated Superior in Service by more than 90% of Members, surveyed by SF Gate•   Industry leading Net Promoter Scores across the U.S.                                                    

Minimum Qualification: Knowledge, Skills and Abilities

• Strong leadership, organization, and problem-solving skills.
• Ability to direct and supervise the work of others.
• Strong interpersonal skills, especially in holding difficult conversations while maintaining service excellence and professionalism.
• Proven experience coaching and training individuals or groups. Ability to negotiate change across organizational/firm boundaries and influence others outside of own work group.
• Skill in the operation of a PC with the use of word processing, spreadsheet, and presentation software.
• Knowledge of Regulation E, Regulation Z, Regulation CC, and a working understanding of C.F.P.B. policies.
• Knowledge of Visa regulations which govern dispute and fraud claims.
• Knowledge of account takeover methodology and detection practices.
• Familiarity with BSA regulations pertaining to KYC and Suspicious Activity Reporting (SAR).
• Excellent written, verbal, analytical and communication skills.
• Demonstrated ability with the design and application of innovative ideas and developing creative solutions.
• Ability to make sound business decisions, using the principles of RCU Vision, Mission and Values.
• Ability to prioritize and successfully manage multiple tasks and deadlines.
• Ability to work and act independently and confidentially.
• Ability to analyze situations and recommend workable solutions.
• Ability to effectively research and report data.
• Ability to distinguish and process confidential material and information with discretion.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability and desire to work in a team environment.

The ideal candidate has a combination of education and experience equivalent to a bachelor’s degree and a minimum of six years of experience in fraud and disputes.
Compensation: Base starting