Field Service Manager

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.

In this position... 

American Road Services Company, the insurance claims component of Ford Motor Credit Company, is seeking to fill a APD Auto Physical Damage Catastrophe Claims Adjuster/Field Service Manager. The Field Service Manager is a field-based position representing Ford Motor Company and its many departments to dealerships, assembly plants, ports, railroad ramps, distribution centers, body shops, lessees, and their dependents.

Interested candidates must be willing to travel overnight as required and the travel can be as much as 50-70% to handle claims within your territory/region and to assist for catastrophic losses. Normal travel within the territory would encompass primarily travel within the states of TN, MO, IL, AL, MS, AR, and LA. The position would also require moderate-heavy travel outside of the territory/region to respond to catastrophe losses across the country. These losses are typically dealer inventory losses filed by the Ford and Lincoln dealers and Ford assembly plants/holding yards. Travel commitments can require multiple weeks of travel on the road during severe weather periods and can last for several weeks at a time with minimal notice of where or when you would be required to travel. Long term, the company is looking for candidates that have the ability to move up through the organization (in field and/or central office management or staff positions). Career development opportunities may require relocation. The position includes a new company car, cell phone, laptop, corporate credit card and a complete package of benefits.

What you'll do...

• Manage complex insurance claims in a key-pointed area, work independently, schedule appointments for vehicle inspections and travel throughout key-point.
• Coverage investigations including fire, theft, false pretense claims, and coverage decisions for floor planned units. 
• Preparing damage estimates using Mitchell Connect estimating system to establish cost of repairs.
• Subrogation investigations, salvage disposal, and fraud investigations
• Loss prevention reviews and dealer training activities
• Remain on-call for CAT/Storm losses and be prepared for extensive travel away from home for extended periods of time. Interested candidates must be willing to travel overnight as required and travel can be as much as 50-70% particularly during CAT (storm) season. Storm season is typically from March-August.

You'll have...

• High School Diploma or GED
• Two or more years of claims adjusting and estimating experience
• At least one year of Computerized estimating systems experience (such as Mitchell Connect or CCC One) with knowledge of vehicle repair processes and procedures.
• At least one year of experience with Microsoft Office and strong computer skills
• Adjuster license in home state or designated home state or the ability to test within the first 90 days.

Even better, you may have...

• Bachelor’s or master’s degree
• CAT loss adjusting and travel experience for a major retail insurance carrier (i.e., State Farm, Farmers, Allstate, USAA, Geico).
• One or more state insurance adjuster and/or appraiser licenses.
• Technical/mechanical background (passion for mechanical restoration/repair)
• CAR Gold or Platinum Certifications
• Knowledge of vehicle repair processes and procedures
• Ability to independently plan, organize, re-organize, prioritize, and problem-solve
• Excellent written and verbal communication skills
• Knowledge of vehicle repair processes and procedures
• Excellent dealer/customer service skills
• Bilingual (English/Spanish) 
• 3+ years of claims adjusting and estimating experience.
• Successful candidate should be able to demonstrate leadership in Ford Truth (leadership) behaviors combined with outstanding interpersonal, teambuilding, and communication skills.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose wh