Senior Customer Service Specialist, Client Services

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: USA - VIRTUAL - US Virginia 

Division: Air & Sea 

Job Posting Title: Senior Customer Service Specialist, Client Services 

Time Type: Full Time

Summary

The Customer Service Specialist is responsible for managing customer inquiries and complaints, providing accurate and timely information, and ensuring customer satisfaction. This position serves as the primary point of contact for customers and works closely with internal teams to provide support.

 

Duties and Responsibilities

• Manage customer inquiries, complaints, and orders via phone, email, or other communication channels
• Provide accurate and timely information to customers regarding products, services, pricing, and delivery schedules
• Coordinate with internal teams, such as sales, logistics, and finance, to ensure timely and accurate delivery of goods and services
• Resolve customer issues and complaints in a timely and professional manner
• Identify and implement process improvements to enhance customer satisfaction and reduce complaints
• Maintain customer records and documentation
• Work closely with sales teams to support client retention and growth
• Collaborate with internal teams to develop customer service standards and best practices
• Participate in customer service training programs and workshops

 

Educational background / Work experience

• Bachelor’s degree in Business Administration, Supply Chain Management, Computer Science or related field.
• 5+ years of experience in business analysis, data analysis or related field
• Experience in the transportation and logistics industry is preferred

Skills & Competencies

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Proven ability to multitask and prioritize work
• Strong attention to detail and accuracy
• Ability to work well in a team environment
• Proficiency in Microsoft Office applications, such as Excel and Word
• Experience with customer service software, such as Zendesk or Salesforce, preferred
• Knowledge of transportation and logistics processes and systems

 

Preferred Qualifications

• Familiarity with transportation and logistics regulations and processes is a plus

 

Language skills

• Fluency in English is required
• Knowledge of additional languages is a plus

 

 

 

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

 

For this position, the expected base pay is: $61,500 - $92,200  / Annual.  Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.  This position is Virtual USA.

DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts,