Crisis Clinician Lead (Licensed), Louisiana Crisis 988

Anticipated End Date:

2026-04-10

Position Title:

Crisis Clinician Lead (Licensed), Louisiana Crisis 988

Job Description:

Crisis Clinician Lead, Louisiana Crisis 988

Location: 10000 Perkins Rowe Ste G510, Baton Rouge, LA

Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Work Schedule:

• Tuesday – Saturday: 2:00PM – 10:30PM CST

We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center. This shift includes rotating holidays.

Training Schedule:

• Monday-Friday: 8:00am-4:30pm PST, fully virtual for the first 3 weeks of employment. 

A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

The Crisis Clinician Lead is responsible for screening, assessing, training, and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action.

How you will make an impact:

• Takes inbound calls from individuals needing support, services, or who may be in crisis.
• Serves as a key resource and mentor to Clinical & Referral Specialists.
• Assists with more complex cases & calls.
• Will provide clinical consults on cases when no BH Manager is available on shift.
• Performs safety screenings and assessments while using clinical judgement to discern presence and acuity of risk to the safety of the individual or others.
• Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.
• Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
• Provides linkage follow-up as directed to assure individual accessed services.
• Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services, and natural support systems.
• Completes other projects and tasks as assigned by BH Manager.
• Assist in mentoring and developing new team members as assigned.
• Assist in developing and maintains resource and referral database.

Minimum Requirements:

• Requires MA/MS in social work counseling or a related behavioral health field or a degree in nursing, and minimum of 4 years of clinical experience in social work counseling with broad range of experience with complex psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience which would provide an equivalent background.
• Current active unrestricted independent clinical Nevada license such as RN LCSW  LCPC (as allowed by applicable state laws)  LMFT or Clinical Psychologist to practice as a health professional within the scope of licensure in Nevada is required.
• Extensive experience in case management and telephonic and/or in person coaching with members with a broad range of complex psychiatric/substance abuse and/or medical disorders required.
• Managed care experience required.

Preferred Skills, Capabilities and Experiences:

• Licensed Alcohol and Drug Counselor is strongly preferred.
• 3+ years of independent, post-licensure clinical experience in behavioral health is strongly preferred.
• Call center experience is strongly preferred.
• Crisis related experience is strongly preferred.

Job Level:

Non-Management Exempt

Workshift:

Job Family:

MED > Licensed/Certified Behavioral Health Role

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance H