Retail Associate

Who We Are: 

Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is the nation’s premier conservation and preservation organization. The Trustees’ preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households. We encourage you to learn more about The Trustees on our website, www.thetrustees.org. 

Salary/Hourly Rate: $17/hour 

Hours per week: 10-20/week  

Job Classification: Part-Time, Nonexempt 

Job Type: Onsite 

Location: Powisset Farm, Dover, MA 

What You’ll Do: 

Your Impact: 

Do you have a passion for food/cooking; sustainable agriculture/local farming, and community relations/supporting small, local businesses? Our retail team models excellence in customer service, and you will build experience contributing to engaging marketing and social media campaigns. You will develop a general knowledge of online marketplaces and the ability to learn new computer systems. This position is highly independent and requires someone who is a self-starter. 

The Role: 

As a Retail Associate, you will report directly to the Retail Store Manager and the Regional Vice President. In this role, you will perform daily operations with, or on behalf of, the Retail Store Manager. You will create a welcoming and inviting environment in our Farm Store while promoting Trustees Grown (vegetables, meat & poultry, and value-added products), as well as a carefully curated collection of other regional, sustainable, and/or LGBTQ+/BIPOC/Women-owned companies and their products.   

Specifically, you’ll: 

• Uphold high standards of customer service, greeting every customer, educating them about Powisset Farm and The Trustees, and helping them in a friendly manner.
• Demonstrate familiarity with store products, upcoming property events or programs, and Trustees membership levels.
• Resolve customer complaints, elevating to management as needed. Problem solver with the visitor experience at the center of any solution.  

• Personalize relationships with customers, recommending products and elevating product complaints and/or special requests to the Manager.   

• Maintain high standards of sanitation and safety, and adhere to all Board of Health requirements for food safety, proper storage, and store cleanliness.  

• Assist with inventory controls, including managing expiration dates; restocking shelves (including bagging and labeling fresh produce); merchandising, fronting, and rotating inventory to ensure beautiful and well-tended displays; pricing new items; and updating in-store signage.  

• Manage the POS system, including online and in-person sales. Handle cash; reconcile the cash drawer at open/close of day; conduct credit card transactions; and handle returns and refunds.  

• Assist with images, videos, and content for social media.  

• Assist with holiday online orders for in-store pickup. Pack orders and/or double-check that packed items match the order before delivery to customer. Elevate customer questions, refunds/substitutions, or complaints to management.  

• Other duties as assigned with or without accommodation. 

This is a part-time, nonexempt position working 10-20 hours/week reporting directly to the Retail Store Manager and the MetroWest Regional Vice President.  

Requirements

What You’ll Need:

Skills and Experience: 

• Produce results while alone in a fast-paced environment by adapting and implementing new strategies.  

• Able to function and act both independently and as a team, including communicate, make decisions, and multi-task under pressure.   

• Attention to detail, both visually in-store and in completing daily tasks.   

• Possess an engaging, outgoing, and respectful personality and a good sense of humor.   

• Math skills for handling and counting cash.   

• Ex