Administrative Staff Specialist (Regional Operations Manager) #W0130

Title: Administrative Staff Specialist (Regional Operations Manager) #W0130

State Role Title: General Admin. Supv. I/Coord. I

Hiring Range: $61,506 - $66,865/yr.

Pay Band: 4

Agency: Department of Social Services

Location: EASTERN REGIONAL & LICENSING

Agency Website: www.dss.virginia.gov

Recruitment Type: General Public - G

Job Duties

At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.

In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.

The Virginia Department of Social Services, Division of Local Engagement and Support is currently seeking an Administrative Staff Specialist (Regional Operations Manager) for the Eastern Regional Office. This position is responsible for managing the administrative operations of the Regional Office by providing procedures and guidance to staff and coordinating daily operations. May supervise administrative/clerical staff. Serve as liaison with landlord. Acts on behalf of Regional Director in his/her absence on designated matters. Coordinate with Regional Director, Regional Administrative Manager (RAM), Licensing Administrator and Quality Assurance Supervisor to ensure efficient and effective administration and operational support to enhance the program operations of their respective divisions. Serves as liaison with Benefit Programs and Family Services’ staff housed in Regional Office and provide assistance as needed/requested.

Minimum Qualifications

• Combination of education, training, and experience that demonstrates the ability to successfully perform the duties of the position.
• Considerable experience in the human services field, particularly in the areas of administration or operations.
• Experience completing administrative functions that support daily operations.
• Competency in Microsoft programs, to include Excel.
• Must possess a valid driver’s license.
• Considerable knowledge of business processes with the ability to:
  • Correct minor technical issues with state provided equipment,
  • Analyze workplace concerns and find creative solutions
  • Provide quality customer services, internally and externally
  • Communicate clearly and concisely, both orally and in writing
  • Ability to work independently and as a team member
  • Demonstrated ability to manage multiple tasks and prioritize schedule

Key competencies:

Influence Others – The ability to work with people of diverse styles and backgrounds, to gain trust and support of peers, and to find common ground and solve problems for the good of all.

Work Productively – The ability to approach work with organization, planning, and care to deliver work that is complete and accurate, meets quality and delivery standards. The individual who is effective in this competency follows up with others to