Senior General Services Specialist

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.  Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.

 

Overview

The Senior General Services Specialist assists in the daily operations of general services functions, including facilities support, office supply management, vendor coordination, and administrative logistics. This role ensures that bank facilities and services are efficiently maintained and supports the needs of internal departments and service vendors.

Responsibilities

• Provide support to the general services staff;
• Coordinate with vendors and service providers for building maintenance, cleaning services, and facility upgrades.
• Maintain accurate records and reports on service performance, vendor activities, equipment maintenance, and cost control.
• Ensure compliance with bank safety, security, and administrative policies and procedures.
• Serve as a liaison between general services and other bank departments, ensuring their needs are met in a timely and professional manner.
• Manage office moves, renovations, and setup for meetings or special events.
• Identify areas for process improvement and assist in implementing efficiency-enhancing solutions.
• Report operational issues, budgetary needs, or service disruptions to the General Services Manager or Operations Head.
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Qualifications

• High school diploma required; associate’s or bachelor’s degree in Business Administration, Facilities Management, or related field preferred.
• 3+ years of experience in general services, administrative operations, or facilities support, including at least 1 year in a supervisory or lead role.
• Strong leadership and team coordination skills.
• Knowledge of facilities operations, vendor management, and general procurement processes.  Knowledge of construction management a plus. 
• Proficient in Microsoft Office Suite and office systems (e.g., ticketing software, work order systems).  Familiarity with Service Channel a plus.
• Excellent communication, problem-solving, and organizational skills.
• Ability to manage multiple tasks and prioritize effectively under pressure.
• Prior experience in a banking or financial services environment is an advantage.

Work Environment:

• Office and facilities-based role with occasional physical demands (e.g., ability to lift20lbs, equipment setup).
• May involve limited travel to branch offices or vendor sites. 
• Valid driver’s license and clean driving record
• Standard five day in the office weekly schedule, with flexibility for after-hours response during critical service interruptions or facility emergencies

Compensation

The base pay range for this position is USD $29.00/Hr. - USD $36.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.