Scheduled Hours

40

Position Summary

Supports physician engagement, provider relationship development, and referral strategy across regional and national markets for Siteman Cancer Center. Helps operationalize a modern physician engagement model that integrates provider relationship management, CRM strategy, referral communication workflows, engagement analytics, provider segmentation, and operational coordination to strengthen referral partnerships, improve provider experience, and support oncology network growth. Leads the administration and optimization of physician relationship management systems, provider intelligence, and engagement data to ensure accurate provider profiles, activity tracking, opportunity management, segmentation, and relationship visibility. Utilizes provider engagement analytics, referral trends, CRM insights, and market intelligence to identify opportunities for targeted engagement, prioritize relationship development activities, and inform strategic decision-making.

Develops and manages referral communication strategies and provider engagement workflows designed to improve referral transparency, communication effectiveness, provider satisfaction, and the overall referral experience. Partners closely with the Patient Care Coordination Center, Referral Hub, Access, Clinical Operations, and physician leadership to identify barriers affecting referral progression, implement process improvements, and strengthen operational performance across the provider experience.

Collaborates across marketing, communications, analytics, digital strategy, clinical leadership, access, operations, and network development teams to align provider engagement initiatives with organizational growth priorities, referral development strategies, and enterprise oncology objectives. Monitors engagement performance through defined metrics and continuously refines engagement approaches using provider feedback, behavioral insights, referral analytics, and performance data.

Job Description

• Executes physician relationship management strategies that support referral engagement and network growth.

• Manages CRM systems, provider databases, and relationship intelligence tools to ensure data accuracy and usability.

• Maintains provider segmentation, relationship records, contact histories, and engagement activity tracking.

• Develops and improves referral communication workflows to enhance provider experience and referral transparency.

• Partners with patient care coordination, referral hub, access, and operations teams to identify process improvements and reduce referral friction.

• Coordinates relationship management activities across internal teams to ensure consistent communication and operational alignment.

• Supports oncology network development through structured relationship insights and referral pathway optimization.

• Performs other duties as assigned.

Working Conditions:

Job Location / Working Conditions

• Normal office environment

Physical Effort

• Typically sitting at desk or table.

• Repetitive wrist, hand or finger movement.

• Ability to move to on and off-campus locations.

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Relevant Experience (5 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

B.A. - Bachelor of Arts - Marketing

Certifications/Professional Licenses:

No additional