Principal Technical Program Manager

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals.

See yourself at Twilio

Join the team as Twilio’s next Principal, Technical Program Manager.

About the job

This position is needed to support our Enterprise Data Governance program. The Principal, Technical Program Manager will be the driving force needed to lead the team to develop and execute a comprehensive Data Governance strategy and roadmap, ensuring that data is managed as a consistent, trustworthy asset that securely enables our most critical business and digital transformations.

 

This role will be a part of the Enterprise Technology Project Management Office (PMO) which is responsible for creating and maintaining operational and process rigor via a scalable and well-structured project management approach for our ET teams so they can execute initiatives with increased quality, velocity and value.

Responsibilities

In this role, you’ll:

• Program manage strategic and simultaneous project initiatives, working alongside members of Enterprise Technology and other cross-functional Twilio teams (Privacy, Information Security, R&D, Internal Audit, GTM, and Finance) to ensure all projects progress according to scope, schedule and budget. 
• Leverage a Project Management (including SAFe and Agile) mindset and principles throughout the project lifecycle to drive the team towards best practices and value driven project delivery.
• Ensure stakeholder satisfaction by developing, cultivating and managing relationships and also by providing status and monitoring of project progression and performance, including regular communications with executive stakeholders. 
• Be a problem solver on the team, identifying innovative solutions to project deadlocks and resolving issues and constraints through consensus and sound judgment. 
• Evaluate, prioritize, and manage impacts of project scope, changes, issues and risks. 
• Use data to highlight and independently drive functional and business impact; utilize predictive analytics to provide insights into program progress.
• Drive decision-making by communicating goals and objectives; run productive, and impartial meetings to ensure implementation or closure of actions.

 

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 12-15 years of program management experience in data governance, data management, data analytics or transformation program and rollout activities. 
• Demonstrated experience leading enterprise-wide data governance teams and programs with cross-functional team collaboration. 
• Deep expertise in program management related to designing and implementing data governance frameworks, policies, and standards.
• Familiarity with data governance tools (e.g., Collibra, Alation, Informatica) and modern data platforms.
• Demonstrated success with stakeholder engagement & action while leading change management and adoption of data platforms.
• Exceptional communication, leadership, and stakeholder management skills, with the ability to influence at all levels of the organization.

 

Desired:

• Bachelor’s degree, Master’s degree or equivalent experience.
• Program Management, Project Management or Agile Certification (PMP, SAFe, CSM, Six Sigma).
• Experience project managing data visualization and reporting tools such as Po