Manager of Central Practice Operations- onsite Medical Center

Overview

This Manager of Centeral Practice Operations role will work on creating consistencies in clinical operations while improving delivery of patient care using innovation. Pervious clinical operation experience is preferred. Ideal candidates can juggle multiple projects at any given time while connecting those projects to bigger picture system ideas.

 

At Houston Methodist, the Manager Central Practice Operations position is responsible for strategic and ongoing development, direction, supervision and administration of central operations, organizational workforce planning, operational data analytics, quality assurance, and system-wide internal Physician Organization (PO) operational reviews. This position develops and provides recommendations and proposals related to organizational activities to include data reporting analytics related to access and provider productivity dashboards, workforce planning and analysis, capacity and resource utilization analytics, operational workflows, provider template management, time study reviews, clinical practice analysis and other activities as assigned. This position utilizes industry benchmarking standards to establish and monitor key performance indicators on practice, provider, and department activities. The Manager Central Practice Operations position provides exceptional customer service while maximizing operational performance metrics and initiatives by developing tools to assess utilization of organizational resources. In addition, this position is responsible for the review, acquisition, implementation, and monitoring of new technologies that are deployed throughout the organization. The position leads teams that assist with optimizing these technologies and driving value to the regional operators and patients. The Manager Central Practice Operations position is responsible for the efficient and effective organizational practice operations for both specialty and primary care practices and provides organizational-level problem resolution in compliance with sound business practices.The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work-related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment. This position also implements training, monitoring and operations initiatives that secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in central operations department. Provides development and mentoring of staff. Meets or exceeds thre