Digital Services Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Service Credit Union is seeking a Digital Services Specialist who will be responsible for inbound contact with members related to our digital banking products, and their experience along with it. The Digital Services Specialist will work directly with the contact center staff to be sure that all communication with members is consistent across both teams.

Pay: Starting at $21.00 per hour. Flexible based on experience.

Hours: Full time, 10:30am – 7:00pm, rotating Saturdays.

Benefits Include:

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace©
• Free identify theft protection through IdentityForce©
• Tuition reimbursement.
• Training and career growth opportunities.

The Day to Day:

• Handling of inbound member interactions, and functionality of digital technology.
• Collaborates with the Assistant Manager, Digital Services to regularly produce idea generation from communications with members.
• Works directly with home banking/ chat vendors to ensure the best experience for Service CU members.
• Handles tickets/cases to vendors and processors when a member is impacted, with a high-resolution rate.
• Perform other job-related duties as assigned.

Experience and Qualifications:

• Must be able to interact with Service CU members via phone, e-mail, and chat.
• Strong knowledge of Service Credit Union policy, procedure, and systems.
• Knowledge of Microsoft Office suite.
• Must be technologically savvy.
• Excellent verbal and written communication skills.
• 1-3 years’ related experience required.

• High school diploma or equivalent required.

If you are interested in applying your customer service and online technology skills to further your career and you enjoy working in a collaborative, fun environment where success is rewarded, Service Credit Union is the place!

Join us today!
 

At Service Credit Union we celebrate our employees’ diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our member’s needs with the same respect, empathy, and kindness we give each other.

Equal Opportunity Employer