Job Description

Welcome to the intersection of energy and home services. At NRG, we’re driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve. 

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com. Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X. 

Customer Loyalty Professionals act as advocates, building confidence in our business to ensure our customers feel safe and protected.  We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business.  

Teamwork is important for us here at Vivint.  As a Customer Loyalty Specialist, you will have the support of a Supervisor and Performance Specialist, both of whom will coach you regularly to ensure success. Throughout your employment, you will receive continual education on policies, procedures, and soft skills.  

Who We are Looking For:

We are looking for individuals with a desire to deliver world-class customer service, a love for problem-solving, and a passion for proactively building a career.

Training: Paid, In-person Training 8am-4:30pm Monday - Friday

Starting Rate: $16.75/hr + Commissions

We want you to grow with us! Potential to make up to $18.25/hr within your first year. 

*Promotions and compensation are dependent on performance and are not guaranteed* 

Job responsibilities: 

• Deescalate customers and find resolutions for complex issues  

• Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.  

• Must be willing and able to offer customer savings incentives for our Partner Insurance Agency, Solar and NRG, and customer referral programs. (Disclaimer: You will not be required to sell insurance)  

• Actively answer incoming phone calls to support customers in addressing their product or service inquiries.  

• Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques. 

What will make you successful: 

• Ability to thrive in a competitive sales environment  

• A high degree of resiliency and “bounce-back” while solving customer concerns.  

• Strategic minded, Self-Motivated, and consistently excellent   

• Ability to adapt quickly and be coachable 

• De-escalation skills  

• Passion for providin