Revenue Operations - Sales Systems Administration and Enablement

At Exterro, we turn data risk into data confidence by delivering the world’s leading AI-driven platform for eDiscovery, data privacy, cybersecurity governance, and digital forensics. As the global standard for unified data risk management, we practice what we preach: we believe in eliminating "busywork," manual overhead, and process drag. 

We are looking for Salesforce Administrator who is equal parts technical and people-oriented. In this role, you'll collaborate on day-to-day Salesforce administration while serving as a hands-on resource for our sales team on the broader sales tech stack, including Gong (Professional, Engage, Forecast), ZoomInfo, LinkedIn Sales Navigator, and the growing set of AI tools reshaping how our reps prospect, sell, and close. Your time will be spent on traditional Salesforce admin work, and working with our enablement team on training reps, deploying new tools (especially AI), and driving adoption. This is a high-visibility role for someone who wants to grow into a senior administrator role, RevOps, or Sales Enablement career path — and who's genuinely excited about AI's impact on B2B sales.

Key Responsibilities

As a dedicated individual contributor embodying our core value of Initiative & Accountability, you will focus on 

Salesforce Administration & Enablement and AI Tooling & Deployment for Sales. 

Salesforce Administration & Enablement 

• As part of the Salesforce Admin team, help manage users, profiles, permission sets, roles, and sharing rules across Sales, SDR, and CS teams

• Assist users with reports and dashboards; requests coming from the Executive team, sales leadership, Support stakeholders, and end users.

• Maintain data hygiene through dedupe rules, mass updates, and routine audits

• Triage and resolve inbound support requests from sales reps via our internal ticketing queue

• Work alongside the SalesOps and Enablement teams to onboard every new sales hire on Salesforce and the full tool ecosystem — including live walkthroughs and recording modules

• Partner with enablement team to ensure the internal resources library is up to date, crafting documentation or How To videos to update where needed.

• Collaborate with the SalesOps team to run weekly office hours and monthly refresher sessions on tool usage, new features, and common workflows

• Track adoption metrics across the stack and report on usage trends to sales leadership

AI Tooling & Deployment for Sales 

• Collaborate with Revenue Operations and Sales Leadership to evaluate, pilot, and scale new AI capabilities — running structured pilots, defining success metrics, and making clear go/no-go recommendations

• Deliver AI-specific training and troubleshooting assistance for end users, partnering with Company AI stakeholders and resources, including foundational prompt engineering for sellers, and use-case-specific workshops (account research, call prep, email drafting, deal review, forecasting)

• Partner with the Enablement team to build and maintain a "Sales AI Playbook" — a living library of approved tools, prompt templates, use cases, and guardrails

• Monitor adoption of tools post-launch; gather feedback and iterate

Qualifications & Skills

Required Experience

• 2 years of hands-on experience with Salesforce OR Salesforce Certified Administrator (ADM-201) credential plus relevant internship or project experience

• Working knowledge of Sales and Service Cloud, automation tools (Flow), and reporting

• Experience designing prompt libraries, internal GPTs/Projects, or custom AI workflows for a team

• Experience at a B2B SaaS company, especially with a PLG or hybrid sales motion

• Demonstrated fluency with modern AI tools (ChatGPT, Claude, Gemini, Copilot, or similar