Associate Director, Digital Platforms

Description: 

The Associate Director, Digital Platforms leads the technical and strategic evolution of Juilliard’s digital ecosystem, driving the architecture, connectivity, and performance of its public- and private-facing web properties. This role is equal parts platform strategist, technical lead, and cross-functional collaborator, responsible for ensuring seamless integration between content management systems (CMS), constituent databases, ticketing systems, and other core digital tools.

 

Reporting to the Senior Director, Digital Experience and working in close partnership with the IT Web Team, this role acts as a technical bridge between communications, content, and infrastructure. The Associate Director maintains a deep understanding of Juilliard’s codebase, site architecture, and platform dependencies—ensuring that digital properties not only meet institutional priorities, but are secure, extensible, and future-ready.

 

This role requires both a hands-on technical background and a collaborative, solutions-oriented mindset. The ideal candidate is fluent in APIs and integration strategy, comfortable reading and understanding code, and confident managing cross-platform initiatives in a complex digital environment.

 

The annual salary is $120,000–$125,000, based on experience, skillset, and qualifications. 

 

Working at Juilliard

Founded in 1905, The Juilliard School is a world leader in performing arts education. The school’s mission is to provide the highest caliber of artistic education for gifted musicians, dancers, and actors from around the world so that they may achieve their fullest potential as artists, leaders, and global citizens.

Excellence and professionalism are important guides in how we go about our work, but we also connect to the mission as individuals in the workplace. We thrive because of our variety of backgrounds and our ability to be open and honest, and we also thrive because we enjoy each other’s company. We believe that each employee has the responsibility to help shape the Juilliard organizational culture, and we provide opportunities to participate in team-building throughout the year. Our organizational values focus on excellence, creative enterprise, and equity, diversity, inclusion, and belonging.

We encourage you to read more about how we achieve our mission on our website, juilliard.edu.

 

Role Responsibilities:

• Oversee Juilliard’s web properties, including www.juilliard.edu, my.juilliard.edu (intranet), and juilliardstore.com to engage the Juilliard community of students, staff, and faculty and a growing global community of patrons, alumni, and the general public
• Develop and maintain a unified digital platform roadmap that incorporates institutional goals and ensures systems interoperability across departments
• Partner with 30+ internal and external content managers, editors, designers, developers, and other school administrators in New York to ensure websites serve school needs and align with institutional brand strategy
• Serve as strategist and technical lead for platform integration, including APIs, data syncs, and middleware systems connecting CRM, CMS, ticketing, and marketing platforms
• Understand and interact with the site codebase to support troubleshooting, feature implementation, and vendor communication; provide meaningful technical input on code-related decisions
• Lead collaboration with internal and external developers, designers, and content editors—ensuring alignment between user experience goals and technical architecture
• Evaluate and prioritize incoming feature requests, platform upgrades, and content improvements based on business needs, technical feasibility, and user impact
• Support the design and implementation of secure and scalable API workflows across systems (e.g., Oracle Campus Solutions, Raiser’s Edge, Spektrix, Eloqua, Slate)
• Build and maintain a comprehensive analytics dashboard aggregating data from 10+ systems, ensuring visibility into performance across channels
• Serve as project manager for new digital initiatives from discovery through deployment, including RFP development, vendor evaluation, and post-launch optimization
• Ensure that all digital platforms comply with current WCAG accessibility standards, SEO best practices, and security protocols

 

Minimum Requirements:

• Bachelor’s degree and 7+ years of progressively responsible experience in digital platform strategy, including experience man