Retail Sr. Assistant Store Manager

 

At Office Depot, Inc., the Retail Sr. Assistant Store Manager is a valuable part of the store’s leadership team.  Through your leadership and expertise, the Sr. Assistant Store Manager owns driving total sales and services growth in our stores.  This role is accountable for achieving sales goals for various services and leading sales training in the store. The Sr. Assistant Store Manager will help lead a customer-centric environment, engage with the local community, all while fostering a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. Additional responsibilities of the role include our store’s visual and merchandising standards, freight/logistics activities, and ensuring client satisfaction.  The Sr Assistant Store Manager also assists with store operations, cash handling, and resolving associate and customer concerns. The ideal Sr. Assistant Store Manager should be passionate about sales, delivering exceptional service, driving operational excellence, and developing a high-performing team.

 

The Sr Assistant Store Manager is also a “Key Carrier” and will be considered the Leader on Duty in the absence of other management which includes but not limited to, opening, and closing responsibilities and must be able to work a flexible schedule that aligns with business needs, which includes the ability to work evenings, weekends, and occasional holidays.

 

The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.

 

Primary Responsibilities:

 

• Leadership and Team Development:
  • Provide direction, guidance, and ongoing training to store associates, including Print Services associates to ensure sales and services goals are met.
  • Facilitate training sessions on the business model and the holistic service offering for clients/customers.
  • Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
  • In partnership with the General Manager, support hiring and staffing the store location.
  • Regularly exercises independent judgment when providing input on assessing store associates’ performance, certification(s), and competencies.
  • Other responsibilities as deemed necessary
• Sales and Service Excellence:
  • As a member of the management team, lead the team in driving memorable customer experiences and client satisfaction.
  • Through your leadership, execute the Office Depot, Inc. selling techniques and sales training across the store personnel.
  • Foster a sales-focused environment through your leadership by owning the sales and services results.
  • Act as a role model for delivering exceptional customer service and product expertise.
• Operational Efficiency:
  • Ensure the team processes merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
  • Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
  • As a leader in the store, ensure regular loss prevention compliance.
  • Assist the General Manager with performance management by providing guidance and effective coaching to associates for improved performance.
  • Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• External Key Carrier Responsibilities:
  • Maintain the safety and security of the building and associates during the absence of other managers.
  • In partnership with all associates, ensure regular loss prevention compliance.
  • Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
  • Fulfill responsibilities associated with External Key Carrier designation

 

 

Education and Experience:

 

• High School diploma or equivalent, Bachelors preferred
• Business, Marketing, Retail Management, or another related field preferred
• Minimum 1-3 years of experience in related field
• Minimum two years of experience in retail, including management and/or supervisory role in a sales-driven, customer-oriented company. Sales experience in a services industry is a plus.
• Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
• Must be able to effectively lead, coach and manage others in a professional environment.
• Ability to