Customer Service European Key Accounts Specialist

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

We do care about our employees, CHEP has been listed as a Top Employer in Poland as well as listed as a Global Top Employer among 15 other companies. Our employees value the most development opportunities that CHEP’s provided them with, being able to work on global projects, shadow other departments, mentor one another, and of course internal mobility. All of that is in a really nice and friendly environment that we want you to feel from the beginning of your adventure with us. This year we are in the #3rd place among the most sustainable companies in the world!

What do we offer:

• Ability to develop your skills and understanding of business in a worldwide logistics company
• Participation in worldwide projects
• Area to build your independence and own responsibilities
• Support at every stage of your career
• At later stage independence in operating with real impact on the organization
• Attractive base salary with annual bonus & benefits (including transport allowance, private healthcare scheme, multisport card, additional life insurance, 3 days of paid leave for volunteering)
• We are celebrating our successes with meal vouchers and events
• You will support Customer Service Representatives in account management as the first contact for all incoming calls (customers, forwarding agents, Service Center, etc.)

Your future challenges:

Support for Customer Service Representatives in account management. First contact for all incoming calls (customers, forwarding agents, Service Center etc.)

• First contact for all incoming calls and e-mails from customers
• Identify the causes of problems and preventing their re-occurrence
• Propose professional, rapid, and competent solutions to customers' queries or correct forwarding them to other CHEP departments
• Preparing and generating reports of current activity
• Administrative support of Field staff (setting up new customers, adding new accounts to the system, and preparing documents for customers)
• Review the performance of customers versus KPIs for account control
• Participation in/leading current department (cross-departmental) projects and other tasks as delegated by the Manager.
• Development of cooperation with other departments/external companies to support business growth and acquire new customers
• New employees’ trainings
• Administration of Salesforce (system to support and control of sales process);

What we look for:

• University degree
• Experience in B2B in the retail sector– nice to have
• 1 - 2 years of experience in the customer service
• Microsoft Office knowledge, especially Excel
• Having worked in a Customer Service Team environment that solely focuses on investigating and analysing data to resolve issues.
• Direct customer liaisin

We do care about our employees, CHEP has been listed as a Top Employer in Poland as well as listed as a Global Top Employer among 15 other companies. Our employees value the development opportunities that CHEPs provide them with, being able to work on global projects, shadow other departments, and mentor one another. All of that is in a nice and friendly environment that we want you to feel from the beginning