Senior Team Leader

"Lead with Integrity. Inspire with Impact."

Join a dynamic team where your leadership truly makes a difference. You’ll have the opportunity to grow professionally, shape a positive team culture, and drive exceptional customer experiences. If you’re passionate about collaboration and continuous improvement, this is the role for you!

• Lead and coordinate team meetings to ensure effective communication and engagement;
• Act as the first escalation point for agent queries, customer complaints, and issue resolution;
• Monitor and enhance agent performance to maintain high service standards;
• Identify training needs and deliver sessions to improve team knowledge and process understanding;
• Encourage respectful, professional behaviour and continuously drive team development and process improvements.

Requirements

• At least 2 years of experience in the Customer Service/ Technical Support/Telco or similar field;
• 2-3 years of proven team management experience;
• English language knowledge (minimum B2 level);
• Previous experience working with Ticket Logging systems, SaaS or Sales fields;
• Strong Customer Service and Support skills;
• Strong planning and organizing skills;
• Proactivity to resolve issues;
• Proficiency in Microsoft Office applications;
• Flexibility to work in shifts.

Benefits

• Competitive salary;
• Cafeteria;
• Team building and free time activities;
• Modern office environment.