Seasonal Escalation Specialist

Our Opportunity:   

Chewy is seeking a highly motivated, goal-oriented, dedicated IC Escalation Specialist to join our exciting and fast-paced team in Ocala, FL. Our team is growing, and we're looking for an equally passionate team mate about supply chain, e-commerce and career growth, an opportunity at Chewy may be a great match! This person will be someone who enjoys a fast-paced environment and problem solving.  As a Chewtopian , this specialist will get to work side by side with hard-working, passionate, and highly motivated entrepreneurs and will be actively involved in many aspects of building the business and will not be limited by the small-minded bureaucracy typically found in larger companies. We are looking for someone who has the personality, passion, excitement and drive to succeed. 

What you’ll do:   

• Serve as liaison between the warehouse and various business groups to handle exception requests that impact inventory and customer experience   

• Problem solve through a ticketing system for issues such as bin checks, product recalls, defective product, wrong item, expired product, and quantity checks   

• Analyze exceptions that impact the business to reduce the defects going forward   

• Communicate findings from various analyses to leadership team to drive awareness   

• Use the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness   

• Responsible for achieving all operational goals   

• Ability to develop and share standard methodologies and documented processes across the shifts and network   

• Create a positive team dynamic that encourages all employees in the FC to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience   

• Support and assist problem solvers from other departments   

What you'll need:   

• 1-3 years prior experience in a warehouse problem solving position   

• Ability to prioritize competing priorities with tight deadlines   

• Strong quantitative and analytical skills required   

• Excitement for working in a start-up environment with high level of ambiguity and change   

• Metrics driven mindset   

• Customer service obsession, with willingness to do whatever it takes to satisfy customer needs   

• Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership   

• Proven ability to quickly adapt and drive the right results using data   

• Highest levels of integrity and ethics   

• Must be flexible to work weekends and/or nightshifts   

• Strong working knowledge of Microsoft Word, Excel and PowerPoint   

• Must be able to lift 50-75 pounds with or without reasonable accommodation   

• Ability to work in both a team environment as well as independently, sometimes in ambiguous situations.   

• Able to handle a fast-paced, changing environment workplace   

• Ability to stand/walk up to 12 hours per day   

We offer the following benefits for our Team Members: 

• 20% Chewy.com Discount 

• Medical, Dental, Vision, FSA and HSA (eligibility on the 1st of the month following date of hire) 

• Life and Disability Insurance 

• 401(k) with company matching 

• Wellness benefits through Wellbeing @Chewy 

• Employee Assistance Program (EAP) 

• Paid Time Off: Team Membe