Sr. Director, GenAI Knowledge Assets

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

 Job Description 

The Global Data Office 

• With data being the fuel that drives our future - our strategies, policies, and business successes around data will define our future growth prospects. Unlocking the value available through the innovative use of data on behalf of consumers, businesses, and communities is key to our future. With our ongoing commitment to Visa’s Data Values and the responsible use of data, we at Visa have a bold vision to continue to grow and accelerate our data-related businesses and capabilities. 

• Led by Visa’s first Chief Data Officer, the Global Data Office coordinates high-impact, complex, company-wide projects related to data business strategy, critical investments, policy development, and marketplace execution. Working closely with Visa’s Chief Privacy Officer, the Technology organization, the wider data community, and the full set of Visa’s global lines of business, the Global Data Office is evolving Visa’s data-related work with momentum and enthusiasm. Driven by its commitment to trusted use of data, Visa is seeking enthusiastic leaders who are change-agents and passionate about the future of data around the world. 

Global AI & Data Innovation Division 

• The newly established Global AI & Data Innovation division within the Global Data Office is unleashing new opportunities at Visa by 1) developing and driving the business strategy for AI / Gen AI and Data Innovation, 2) driving the development of novel AI / GenAI / Data Science technologies, 3) leading data product development to create value for clients and partners, and 4) driving innovative application of AI / data science to solve business problems among other Innovation activities. 

• The Global AI & Data Innovation division includes the following teams: Visa Functions and Products Data Science, Visa Data Products (Visa Analytics Platform, Merchant & Government Solutions), Data Science Innovation, AI Governance, GenAI Data Assets, AI Project Management Office, and Innovation Initiatives. 

Job Description 

• AI / Generative AI represent a remarkable technological advancement with profound impact on the corporate landscape and a promise of increased worker efficiency. However, its effective utilization is contingent upon the availability of high-quality content for the right AI solutions and the right internal audiences. 

• The Global Data Office is leaning into new Gen AI opportunities and seeking talent to enable transformation. The strong strategic and operational management of Visa documents and data for use with our emerging set of Gen AI tools will be critical. The Sr. Director role will have an exciting set of responsibilities at the frontier of driving Gen AI adoption and information stewardship. This role will be a critical catalyst for innovation in the use of Gen AI. 

• Reporting to the VP for Global Artificial Intelligence and Data Innovation, and part of Visa’s Global Data Office, the new role will be responsible for establishing and guiding a team of full-time employees and short-term contractors to execute on strategic priorities for enabling access to Visa’s valuable document and data assets. The Sr. Director role will drive an immediate readiness agenda for driving access to Visa documents and data assets as well as developing the longer-term strategy for Gen AI adoption and the required supporting cultural transformation.   

• Serve as a member of the Global AI and Data Innovation leadership team, and will be a critical catalyst for data innovation, maximizing the internal impact from AI and Gen AI technologies and capabilities in a way that aligns with our Data and AI principles.

​Essential Responsibilities for this Job 

• Lead the establishment of clear, evergreen framework to categorize and index all Visa documents (across various enterprise-wide platforms) for the right