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Senior Director, Client Success - Martech, Data and Conversion Analytics
BounteousWilmington, United Statesfull_timeVerifiedPosted 18 Feb 2025
About the role
Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.
Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.
The act of hiring is not simply to up the headcount or to fill a seat quickly. When we hire at Bounteous, it’s to add to our interpersonal dynamics and choose the right person to impact, collaborate, commit, inspire, and grow alongside our tenured teams. We offer our team members advanced growth and professional development opportunities and can't wait for you to experience this yourself as a Senior Director, Client Service. This position reports to the VP, Client Service and the right candidate will largely be autonomous in managing their account.Bounteous boasts a long-standing track record of ideating, innovating, and implementing award-winning solutions and driving best-in-class results. Our success starts with hiring the right people, in the right roles, at the right time to strategize, analyze, design, engineer, and market for some of the world’s biggest brands. Role and Responsibilities Partner with client leaders to create rich, relevant customer experiences that drive results Act as the key liaison between Bounteous and your accounts, comprising $4M-$8M in revenue, with a focus on organic growth and establishing long-term partnershipsDevelop and manage a strategic account management plan that establishes multi-threaded relationships, identify and mitigate threats, develop opportunities and raise our strategic role within the client’s business modelImmerse yourself into our client's brand and partner with them to identify long term goals and key objectives Articulate and hold the full-range of client leaders’ concerns and acts as a client partnerLead new Statement of Work kickoff and customer on-boarding processes with internal stakeholders and systems, including finance, legal, design, and developmentEstablish strong working relationships with client and colleagues to foster a collaborative environment for the team to think creatively and solution together Drive the decision-making process and participate in key planning milestones Guide the design and development teams from initiation through to completion Understand the scope of programs as defined by the business requirements and budget process Prepare client dashboards, provide reporting and analytics and consultation Manage and provide career coaching for 4-5 professionals, including daily mentorship and assigning of work, performance assessments, and career development support Partner with Program Delivery/Project Management team to ensure that work is delivered to client’s satisfaction
Preferred QualificationsBA/BS degree or equivalent consulting agency experience preferred Consulting experience in either or a combination if consumer e-commerce, b2c services, retail or healthcare services10+ years of client service, digital marketing, program management or account management experience Proven track record of building and managing client relationships, generating revenue, and leading successful project deliveries.Deep understanding of digital technologies, including cloud computing, data analytics, artificial intelligence, and cybersecurityMust have transformation consulting experience in atleast two of the following disciplines – Customer Experience Innovation, Marketing Tech, Customer Analytics, Omnichannel Integration, Product DesignMust have exposure on building and nurturing business case for large initiatives including ROI and payback calculationFamiliarity with key e-commerce-centric KPIs and ability to drive custiomers and teams towards priorities utilizing the expected and achieved outcomesExcellent listening, presentation skills, and strong negotiation skillsAbility to manage multiple projects and attention to detail a must People management and mentorship skills and experienceDeliver client-focused solut
Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.
The act of hiring is not simply to up the headcount or to fill a seat quickly. When we hire at Bounteous, it’s to add to our interpersonal dynamics and choose the right person to impact, collaborate, commit, inspire, and grow alongside our tenured teams. We offer our team members advanced growth and professional development opportunities and can't wait for you to experience this yourself as a Senior Director, Client Service. This position reports to the VP, Client Service and the right candidate will largely be autonomous in managing their account.Bounteous boasts a long-standing track record of ideating, innovating, and implementing award-winning solutions and driving best-in-class results. Our success starts with hiring the right people, in the right roles, at the right time to strategize, analyze, design, engineer, and market for some of the world’s biggest brands. Role and Responsibilities Partner with client leaders to create rich, relevant customer experiences that drive results Act as the key liaison between Bounteous and your accounts, comprising $4M-$8M in revenue, with a focus on organic growth and establishing long-term partnershipsDevelop and manage a strategic account management plan that establishes multi-threaded relationships, identify and mitigate threats, develop opportunities and raise our strategic role within the client’s business modelImmerse yourself into our client's brand and partner with them to identify long term goals and key objectives Articulate and hold the full-range of client leaders’ concerns and acts as a client partnerLead new Statement of Work kickoff and customer on-boarding processes with internal stakeholders and systems, including finance, legal, design, and developmentEstablish strong working relationships with client and colleagues to foster a collaborative environment for the team to think creatively and solution together Drive the decision-making process and participate in key planning milestones Guide the design and development teams from initiation through to completion Understand the scope of programs as defined by the business requirements and budget process Prepare client dashboards, provide reporting and analytics and consultation Manage and provide career coaching for 4-5 professionals, including daily mentorship and assigning of work, performance assessments, and career development support Partner with Program Delivery/Project Management team to ensure that work is delivered to client’s satisfaction
Preferred QualificationsBA/BS degree or equivalent consulting agency experience preferred Consulting experience in either or a combination if consumer e-commerce, b2c services, retail or healthcare services10+ years of client service, digital marketing, program management or account management experience Proven track record of building and managing client relationships, generating revenue, and leading successful project deliveries.Deep understanding of digital technologies, including cloud computing, data analytics, artificial intelligence, and cybersecurityMust have transformation consulting experience in atleast two of the following disciplines – Customer Experience Innovation, Marketing Tech, Customer Analytics, Omnichannel Integration, Product DesignMust have exposure on building and nurturing business case for large initiatives including ROI and payback calculationFamiliarity with key e-commerce-centric KPIs and ability to drive custiomers and teams towards priorities utilizing the expected and achieved outcomesExcellent listening, presentation skills, and strong negotiation skillsAbility to manage multiple projects and attention to detail a must People management and mentorship skills and experienceDeliver client-focused solut
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