Compliance Analyst

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Client Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting. CS includes the CaRDS function of Contract Management, Rules, Disputes and the Standards function which supports the structural foundation of the Visa Payments network.   

Services, including Rules management, Dispute adjudication, Contract management and external Standards Body Management are provided to ensure the safety, security and integrity of the payment system and to support Visa clients in the development of their electronic payments business.   

Specifically, the Visa Rules Management (VRM) team establishes and enforces common interoperable rules and standards for our products and services by which clients must operate their Visa programs.   

Role:  

This is an individual contributor operational role, to provide support with respect to implementing compliance solutions that meet the regulatory and strategic compliance objectives of Visa. The jobholder will enforce important programs promoting the integrity of Visa transactions. The position will be primarily accountable for investigating Visa Rule violations in the US and Canadian markets originating from both consumer and client complaints and targeted Visa compliance programs. The role will manage internal and external relations within the context of compliance negotiations and enforcement (non-compliance assessments) and processes escalating where appropriate to the Visa Rules Management leadership with the intention of ensuring minimal brand and reputational risk exposure to the Visa Inc. enterprise.  

The jobholder works independently under limited supervision. The compliance issues are often difficult and mildly complex in nature.

Essential Functions  

The jobholder will ensure that clients are compliant to the rules; monitor, investigate and validate the compliance status of Clients and, where necessary, pursue corrective and negotiated action.  The primary focus is to bring Clients into compliance with the Merchant Location & Marketplace Program rules & the role is also responsible for negotiating compliance action plans with Clients, using discretion within the regulatory framework, while assessing the impact on the Visa brand, the integrity of the network, the client’s businesses and the feasibility of suggested remedial action.  

The role is responsible and accountable for: 

• Ensuring that Clients are compliant to the rules and to monitor, investigate and validate the compliance status of Clients a pre-determined volume of cases to a pre-set Service Level and where necessary to pursue corrective, and negotiated action, with the Clients to bring them into compliance following the rules as appropriate.   
• Managing internal and external relations within the context of compliance enforcement (non-compliance assessments) and processes escalating where appropriate to the Visa Rules Management with the intention of ensuring minimal brand and reputational risk exposure to the Visa Inc. enterprise. 
• Tracking and control of Compliance actions plans as submitted by Clients an