Retail Operations Consultant

The Job

The Retail Operations Consultant is responsible for providing support to Ace retail locations by delivery of consistent training that furthers improved execution of retail processes and procedures which lead to operational excellence and enhancement of the store model. This position is considered a subject matter expert in all facets of operating an existing Ace retail store (people, inventory, and financial management) as well as what is needed to ensure the success of a new Ace store including New Investors, Branch Outs, Conversions and Change of Ownerships. The Retail Operations Consultant will work with existing retailers to improve operations and the store model. The Retail Operations Consultant will also work with new investors both before their store opens to teach them business foundational skills and processes and after the store opens to assess progress and set them up for continued success.

The Retail Operations Consultant will also be able to handle multiple types of training engagements at different functional levels. Such as analyzing business trends, financials, metrics, and store environments to identify opportunities for improving performance within their assigned territories.  The Retail Operations Consultant will readily share information supportive of process and documentation improvements.

What you’ll do:

• Delivers Field Training - Delivers training to Ace store owners, managers, and associates to drive retailer business results. Conducts training that motivates, builds competencies, and improves store performance and contributions to their store results. Leads medium-sized engagements (single or multi-store), which are considered normal difficulty and with moderate risk. Will handle engagements that include “bolt on” software packages such as Retailer Soft Inventory or Margin Master.  Training may be delivered in person or through virtual platforms.

• New Business Requirements – Coach and support new stores at Ace by working closely with New Business Retailers to ensure their successful onboarding and set-up, in accordance to established Ace Best Practices, of their most valuable asset, inventory from day 1. Mitigate risk to both the owner and Ace by using a standardized approach to new store start-up and tailoring it to each specific situation.  Instruct owners on the Ace model of Inventory Management using specific stores' POS and Inventory Management systems. Typical issues include System set-up, RSO, PSO, Mango, ICM, In stock position, and inventory accuracy.

• Serves as an operations expert – Expert and consult on Ace’s standards, management tools, Ace supported POS systems and training systems to maximize operational excellence. Stays current on operational standards, systems, procedures, and resources to enhance the ability to provide leadership and maximize business results. Provides input to internal partners to ensure training remains relevant and continues to drive continuous improvement.

• Builds Solid Relationships – Creates a partnership with Retail Ops, Retailers, and Store Managers, that stimulates transfer of training, return on training investment, and improves store results. Creates trust when delivering training and is viewed as a trusted advisor to those receiving training.

What you will need:

• Minimum 5 years’ experience

• Adult learning coaching, consulting, and influence

• Retail store operations and inventory management knowledge

• POS and inventory system expertise, including Epicor Eagle for Windows and Epicor Propello

• Business analysis using trends, financials, metrics, and store conditions

• Strong organization, planning, and time management

• Trusted-advisor relationship building, negotiation, and conflict resolution

• Clear written and verbal communication with strong follow-through

• Strong PC skills, including Excel, Word, PowerPoint, and Outlook

• Ability to travel extensively 80–90%

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Compensation Details:

$102K- $128K per year

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.