Back Office Officer

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.

We are seeking a highly skilled Back Office Officer to join our Back Office team.

Tasks in the role

• Process Know Your Customer (KYC) onboarding documentation, ensuring compliance with internal and external policies and procedures;
• Perform database screening and resolve/investigate possible matches;
• Conduct ongoing monitoring of Know Your Customer documentation, ensuring clients’ data is up to date;
• Assist and collaborate with other departments with regards to review, monitoring of accounts and other applicable verification tasks;
• Process tickets from the Support department related to clients’ verification and onboarding documentation;
• Maintain a high level of attention to detail, accuracy and security of the processed documentation;
• Maintain awareness about all updates related to internal procedures;
• Request and process additional data for clients' verification in the irregular cases;
• Perform translation of documents (if needed);
• Assist with any other tasks assigned by a supervisor or head of the department.

Requirements

• Fluency in English (minimum B2 level);
• Knowledge of Arabic (A2+), Thai (A2+) or other languages will be considered as an advantage;
• CYSEC Advanced certificate will be considered as an advantage;
• Experience in CDD/KYC in a regulated environment;
• Excellent written and verbal communication skills;
• Ability to work with MS Word, Google workspace, Slack and generally computer literate;
• Strong team spirit, organizational and time management skills;
• Excellent problem-solving skills and ability to work independently;
• Detail-oriented and focused.

We offer

• Remote work model;
• Competitive remuneration;
• Professional courses: from Coursera to Harvard;
• Friendly, enjoyable and positive environment.

Working hours - 5/2 week with unconventional weekends

Currently, over 700 employees and service providers are stationed across its seven global offices located in the UK, Gibraltar, the UAE, the Bahamas, Australia, and the headquarters in Cyprus. By broadening its international presence, Quadcode not only offers a remote or hybrid work model but also presents a myriad of intriguing tasks and challenges for professionals like developers, market research analysts, and PR marketing specialists, among others.

Join us today, and let's shape the future of fintech together!

Note: All applications will be treated with strict confidence. We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

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