Facility Service Center Customer Service Operator

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a FACILITY SERVICE CENTER CUSTOMER SERVICE OPERATOR you will be responsible for continued support of campus via the global switchboard, facilities and site services, and campus event support as well as additional support needs related to facility services at FORT WORTH MAIN, FORT WORTH, TEXAS, (US).

In this role, a typical day will include:

• Answer incoming calls into the Facilities Service Center

• Provide callers accurate information

• Transfer calls in timely and accurate manner

• Provide excellent customer service to individuals contacting both the global switchboard and Fort Worth service request lines

• Assist in researching and updating Microsoft Outlook global address list

• Update incoming call counts

• Assist with compiling Facilities Service Center metrics

• Record Facilities service request calls

• Provide weekly customer service surveys

• Provide facility related communications to members of campus

• Assist with training new members of the Facility Service Center

• Provide support to event planners related to facilities and site services to include: meeting with event planners, submitting service requests, coordinating facilities and services support needs, etc

WHAT YOU'LL BRING TO ALCON:

• High School Diploma or equivalent

• The ability to fluently read, write, understand and communicate in English

• Work hours: 1ST Shift – Monday through Friday from 8:00am – 5:00pm  

• Travel Requirements: 0 to 10%

• Relocation assistance: No

• Sponsorship available: No

HOW YOU CAN THRIVE AT ALCON:

• Collaborate with teammates to share standard processes and learnings as work evolve

• See your career like never before with focused growth and development opportunities

• Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!

• Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates; PTO for hourly associates, and much more!

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.