Regional Vice President, Luxury CALA

POSITION SUMMARY

Responsible for the leadership, management, and balanced scorecard performance of a subset of luxury hotel operations (currently defined as Edition, St. Regis, Ritz Carlton, W and Bulgari).  Ensures implementation and execution of the luxury brand service strategy and luxury brand initiatives for each brand, as appropriate, located in the area with the objective of meeting or exceeding guest expectations.

Works in close partnership with the General Managers of each unit and provides leadership, resources, and influence to positively affect the overall performance of properties in all areas; including, financial, customer, employee and owner. The Regional Vice President, Luxury will support openings and development efforts to ensure continued growth and serve as the principal interface with property ownership.  Regional Vice President, Luxury will partner closely with the Market AVP and AGMs to maintain hotel operations alignment in a specific geography.

Serve as the brand PoC in the continent team – acting as the foremost local expert on luxury brand standards/culture.  Serve as a secondary spokesperson for external media outlets – focusing on initiatives and products rather than broad brand performance.

EXPECTED CONTRIBUTIONS

• Operations/Property Management
  • Maintain brand standards and drive brand differentiation for assigned lodging brands within area
  • Utilize property, continent, and centralized corporate services to ensure operational excellence
  • Conduct comparative analyses and gather/share best practices in order to gain efficiency and productivity in hotel operations across the continent
  • Collaborate on new hotel development
  • Deliver balanced scorecard results across area of responsibility
  • Approve property and area customer engagement/guest satisfaction goals and ensure action plans are being executed

 

• Talent Management
  • Ensure property Pulse Survey action plans are being executed
  • Accountability for selection and performance management of property GMs
  • Accountability for developing bench strength for GM level and GT levels
  • Accountability for initiating the Peak Performance for property GMs and conducting midyear and year-end performance reviews with GMs as well as setting property specific goals and expectations for direct reports and ensuring accountability for successful performance

 

• Sales and Revenue Management
  • Review sales goals and strategies in area to ensure alignment with the brand business strategy and proper pricing and positioning of the property in the market
  • Develops effective revenue management strategies and sets aggressive goals that drive the area’s financial performance
  • Monitor and communicate changes regarding market conditions in area to both supervisors and subordinates
  • Leverage continent sales engines as well as initiate independent and proactive sales activities when appropriate to generate demand

 

• Financial Management
  • Accountable for P&L performance of area hotels
  • Partner with President to conduct property level financial critiques
  • Partner with President to take responsibility for reviewing and approving property operating budgets and CapEx plans
  • Develop strategies to improve properties’ financial performance
  • Accountable for cost containment and leveraging efforts within area
  • Collaborate with Human Resources, Revenue Management, Sales & Marketing, and Finance to effectively manage P&L
  • Direct capital expenditure funds towards priorities outlined in the brand business strategy and hotel positioning
  • Leverage contracts negotiated with retailers, service vendors, and other contractors to benefit the properties in area, in accordance with SOPs

 

• Owner Relations
  • Establish and maintain relationship with owners
    • Manage an effective balance between owner interests and MI interests
    • Build owner loyalty through proactive communication, setting and managing expectations, problem solving, and delivering solid business results
  • Maintain knowledge of loan agreements and management contract requirements for area properties
  • Ensure compliance with contract, owner obligations, and reporting requirements
  • Collaborate with FBP to meet with asset managers/owners for business reviews
  • First level escalation for owner issues that cannot/should not be resolved at the GM level. Resolves issues his/herself or escalates to OFS rep (if a portfolio owner in CALA) and/or President as appropriate

 

CANDIDATE PROFILE - KEY TALENTS AND EXPERIENCE