Service Architect, Pricing Emphasis

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2024 revenue of approximately $9.4 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.

 

Responsibilities

An Information Technology & Business Shared Services presence is established in Hyderabad, India with the objective of providing information technology application development and support services

 

Serve as the IT Commercial Architect for Product & Pricing initiatives, ensuring consistent delivery and operations across the enterprise to support business strategy and managed service offerings

• Collaborate with business leadership and the Product & Pricing Center of Excellence to develop a detailed solutions delivery roadmap
• Lead workshops and facilitate discussions that meet business requirements, while promoting standard technology offerings and industry best practices
• Take a proactive approach to identify opportunities for overcoming business challenges and proposing innovative solutions to complex problems
• Support and lead enterprise projects, including scoping, design, execution, and testing, while providing in-depth knowledge of the pricing and product domain
• Ensure the integrity of pricing and product management solution design while maintaining a strategic enterprise view by collaborating with other Architects and delivery teams to identify common needs and capabilities
• Design robust end-to-end pricing & product management solutions, combining Pricefx platform, Salesforce CPQ, SAP ERP execution, and Reporting (SAP, BI Data Warehouse) to achieve defined business outcomes, focusing on automation, core pricing & product management functionality, interfaces, workflows, and data management
• Guide IT delivery teams and business partners in process and solution support, ensuring alignment with architectural direction
• Mentor and ensure adherence to business and technology best practices
• Build and maintain strong external network of partners

Qualifications

• Bachelor’s degree in one of the following areas: Information Technology, Computer Science, Data Science, or Engineering is required
• Minimum of 10 years of experience in IT or IT-adjacent roles, with a focus on commercial processes including pricing excellence
• Minimum of 2 years of experience in design and implementation of pricing solutions, such Pricefx and SAP preferred
• Minimum of 2 years of experience in an architectural or related role
• Demonstrated expertise in IT architecture, including principles, frameworks, and agile practices
• Experience with cloud-based software and platforms is preferred
• Excellent problem-solving and analytical skills, with the ability to translate business requirements into technical solutions
• Excellent written and verbal communicator, facilitates large workshops and small conversations with equal levels of effectiveness
• Knowledge and experience of integration with Commercial, Marketing, Product, Finance, Sales and Distribution and Costing functions.
•  Industry leading Comme