Director, Network Service Reliability Engineering

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Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 

A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective.

Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary 

The Director, Network Service Reliability Engineering (NSRE) leads the strategy, execution, and evolution of highly reliable, autonomous network services across Equinix. This role is accountable for improving service reliability, scalability, and operational efficiency through autonomous network operations, SRE principles, and data-driven decision making. This role champions a customer-first reliability culture, ensuring every incident becomes an opportunity to strengthen trust through transparency, learning, and durable engineering improvements. 

 

Responsibilities 

Network Reliability & Autonomous Operations 

• Define and execute the global NSRE strategy aligned to Equinix’s business and customer outcomes 

• Drive adoption of SRE practices (SLIs, SLOs, error budgets) across network services 

• Lead autonomous network operations initiatives, including AI Ops, event correlation, auto‑incident creation, and self‑healing remediation 

• Own availability, performance, and resiliency outcomes for mission‑critical network platforms 

Operational Excellence & Incident Leadership 

• Establish and govern reliability KPIs (availability, MTTD, MTTR, change success rates) 

• Serve as the executive escalation point for high‑severity, customer‑impacting incidents 

• Lead root cause analysis (RCA), Correction of Errors (COE), and systemic risk reduction 

• Drive post‑incident learning and ensure durable corrective actions 

Engineering, Platforms & Delivery 

• Partner with Product and Engineering teams to embed reliability, observability, and operability into network design 

• Promote infrastructure‑as‑code, intent‑based networking, and policy‑driven operations 

• Oversee a global portfolio of reliability and automation initiatives, ensuring execution against commitments 

• Remove organizational and technical barriers to delivery 

People Leadership & Capability Transformation 

• Lead and develop global teams across SRE, network reliability, and service management (~80–90 staff) 

• Build a culture of ownership, accountability, learning, and customer focus 

• Evolve traditional NOC/SMC capabilities into modern SRE and autonomous operations models