Field Service Technician - Little Rock, Arkansas

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At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.  

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Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future. 

Position Overview:   

WE ARE HIRING A FIELD SERVICE TECHNICIAN IN LITTLE ROCK, AR!

The Field Service Technician will provide support to our customers and deliver on all the services and offerings, Entrust contracts with our customers.  They provide both preventative and emergency maintenance, and ensure the equipment at the customer sites is in proper working order.  The Field Service Technician will perform the accountabilities detailed below and other duties as assigned.   

Total Rewards:

• Medical Benefits from day 1

• Up to 4 weeks paid time off accrued within the 1st year.

• 6 paid company holidays + 6 paid floating holidays

• 401k with up to 6% company match

• Annual Incentive Program (bonus)

Responsibilities: 

Electromechanical Emergency and Preventative Maintenance:                 

• Perform high quality preventative and emergency maintenance services on Entrust equipment

• Work with a high degree of autonomy with the ability to test, diagnose and resolve issues on systems that may include:

  • Mechanical embossers, thermal image application and laminating, magstripe and chip data writing, ultraviolet curing

• Day-to-day repairs may consist of:

  • Cleaning rollers, sensors, cavities and such as required

  • Calibrating sensors, data read/write devices, application pressure, etc.

  • Evaluation/ replacement of parts for wear and misalignment (includes servo & stepper motors, spindles, clutches, belts, bearings, etc.)

  • Evaluation/ replacement of temperature/ proximity/ position sensors

  • Software adjustments for temperature, hardware positioning, etc.

  • Utilizing repair and service manuals to troubleshoot card printer systems

  • Utilizing test equipment such as voltmeter and laptop

  • Utilizing hand tools such as screwdrivers, pliers, wrenches, etc.

• Maintain accurate and proper inventory levels utilizing the ERP platform as applicable

• Follow established processes for service activity reporting and call management

• Accept, organize, and respond to service calls utilizing a dispatch system

• Drive to customer sites daily to provide service and maintenance as applicable

Customer Interaction:                                                                                   

• Interact with customer operations staff

• Be consistently reliable and timely in all aspects of the position, and display a positive attitude

• Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance

• Work to continually improve customer relations

• Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust values

Learning and Development:                                                                        

• Participate in company sponsored personal development and quality initiatives

• Complete all company training and development courses required by Entrust

• Develop competency in required applications to confidently use diverse software and systems required by the operation

• Assist less experience personnel that require assistance with difficult repair problems

• Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement

Qualifications: 

Basic Qualifications:

• High School Diploma/GED or equiv