Inside Sales

Overview

PACE Supply’s branch in Chico, CA is growing fast—and we’re looking for a driven, energetic Inside Sales Representative.

 

In this role, you won’t just support sales—you’ll be a key player in shaping the success of our Chico, CA Branch. Working closely with our Outside Sales team, you’ll help expand our reach, strengthen customer relationships, and drive plumbing, pump, wastewater, and septic product sales in a fast-paced, team-oriented environment. From connecting with new clients to uncovering fresh opportunities, your impact will be seen and felt every day. This is more than a job—it’s a chance to be part of a launch, make your mark, and grow with a company that invests in your success. You’ll enjoy a competitive salary, strong benefits, and real opportunities for career advancement as the branch continues to expand.

 

Apply today and be part of the PACE Supply team in Chico!

Responsibilities

As an Inside Salesperson, you will have a diverse range of responsibilities, including but not limited to:

 

• Collaborating with Outside Sales associates to understand customers' requirements and provide suitable product recommendations and solutions.
• Delivering exceptional customer service by promptly preparing and submitting accurate quotations and submittals, ensuring personalized attention to each customer's needs.
• Coordinating closely with the warehouse team to ensure seamless order fulfillment and timely deliveries, demonstrating efficiency in meeting customer expectations.
• Serving as a point of contact for sales inquiries, addressing and resolving customer concerns or questions professionally and promptly.
• Maintaining meticulous records of sales transactions, ensuring accurate documentation of products sold and any additional administrative duties associated with each sale.
• Taking ownership of account management activities, fostering strong client relationships, and proactively identifying opportunities to enhance customer satisfaction and retention.
• Collaborating with the outside salesperson to increase plumbing product sales and participating in joint sales calls.
• Providing quotes for customers by collaborating with the outside salesperson.
• Processing purchases and transfers as needed while communicating with the purchaser.
• Regularly contributing to the sales team and providing counter sales support.
• Integrating and training existing employees on plumbing-related products and standard operating procedures.
• Assisting customers with the selection and application of residential and agricultural pump systems, wastewater products, and on-site septic treatment solutions.
• Providing technical support and product recommendations related to Variable Frequency Drives (VFDs), pumping systems, and water management applications.
• Collaborating with customers, vendors, and internal teams to develop effective solutions for water, wastewater, and septic system applications.

Qualifications

Any combination of education and experience providing the required skill and knowledge for successful performance of the job would qualify.

• High school diploma/GED or equivalent education required. Associate’ Degree (A.A) from a two-year college or university and four or more years of related experience and/or training, or an equivalent combination of education and experience is preferred.
• Three years of Pump Sizing/Selection, Inside Sales and Customer Service.
• Strong customer service skills with the ability to build and maintain long-term customer relationships.
• Prior experience in Sales or Customer Service Industry with an ability to negotiate and understanding of marketing skills.
• Knowledge of Variable Frequency Drives (VFDs), including product applications and troubleshooting, is preferred.
• Candidates who thrive in a fast-paced result driven environment by meeting and exceeding all goals and targets.
• Experience with wastewater systems and on-site septic treatment products and solutions is highly desirable.
• Excellent Negotiation Skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented and organized with strong time management skills.
• Team player with the ability to work independently when needed.
• Proficient in using Microsoft Office suite (Word, Excel, Outlook).
• Willingness to learn and adapt to changing customer needs and industry dynamics.
• Ability to work as part of a team and autonomously.
• Highly competitive Sales Skills with a desire to contribute to a winning team / organization.
• Knowledge of residential and agricultural groundwater systems.
• Well design, including casing and polymers.
• Knowledge of booster pumps and c