Senior Director, EMEA Infrastructure and Operations

<p><b>Date Posted:</b></p>2025-05-22<p><b>Country: </b></p>France<p><b>Location: </b></p>23 RUE DELARIVIERE LEFOULLON, OTIS SIEGE SOCIAL, 92800, France<p></p><p><b>Location: Flexible (EMEA)</b></p><p></p><p>Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?</p><p></p><p>Our transformation strategy is allowing us to evolve our business into a streamlined and empowered organization; through collaboration, focus, impact and dynamism we are investing in our future. This next chapter in our journey has opened the exciting Senior Director position to lead our EMEA Digital Technology team, reporting to the Vice President, Global Infrastructure and Operations. We are looking for a talented and inspiring leader to help us deliver on our strategic objectives and day-to-day delivery for the provision of Infrastructure services including Network, Workplace, Server, Storage and back up services.</p><p></p><p><b>What does a typical day look like?</b></p><ul><li>Leading by example regarding our Otis Absolutes (Safety, Ethics &amp; Quality) and role modelling our Leadership Behaviors</li><li>Hiring, motivating, and developing a large team, creating a high-performing culture; promoting inclusion, engagement &amp; talent development</li><li>Maintaining enterprise focus and developing strategies, roadmaps and investment plans to align with and support critical business objectives</li><li>Providing lifecycle management of all infrastructure services</li><li>Implementing and maintaining security measures to protect the organization's data and systems, ensuring compliance with relevant regulations</li><li>Proactively driving service improvements and implementing changes to deliver operational excellence</li><li>Managing capacity to meet service levels and maintaining a rolling capacity plan that reflects current and future business needs</li><li>Leading a program of complex projects that are executed to plan, in a timely manner and to budget</li><li>Developing and overseeing crisis management and business continuity plans to ensure rapid recovery from disruptions</li><li>Working with external vendors and service providers to ensure the delivery of quality services and products, monitoring performance and ROI</li></ul><p></p><p><b>What’s in it for you?</b></p><ul><li>The opportunity to work in high impact, visible role which is critical to the region’s ongoing business activities</li><li>Regular work across a diverse scope of technologies</li><li>A broad range of stakeholder interaction throughout the organization</li><li>A chance to work in an industry leading company and a global brand</li><li>Clear career progression paths</li><li>Access to funded learning and development opportunities</li></ul><p></p><p><b>What will help you in this role?</b></p><ul><li>Extensive experience within a technical IT Infrastructure leadership role</li><li>Strong knowledge of key IT security practices and protocols</li><li>Being an inspiring leader with an inclusive and collaborative style, able to successfully manage diverse teams across multiple countries</li><li>Proven background establishing key IT supplier relationships; recent experience improving access to cloud-based services, leveraging the internet and increasing cost efficiencies</li><li>Working knowledge of SD WAN technologies, including Cisco SDWAN</li><li>Effective communication and relationship building skills</li><li>A strategic mindset blended with a tactical, hands-on approach</li><li>Proven organizational skills, including the ability to prioritize multiple projects, programs and objectives</li><li>Demonstrable experience influencing and leading change</li><li>Analytical mindset with exceptional problem solving and decision-making capabilities</li><li>Well versed at operating effectively in large matrix organisations, with the ability to drive cross functional, indirect team collaboration</li><li>A degree in computer science or related field</li><li>Language – English fluency is essential</li></ul><p></p><p><span><span>If you live in a city, chances are we </span><span>will give</span><span> you a lift or play a role in keeping you moving every day.</span></span><span> </span></p><p></p><p><span><span>Otis is the world’s </span><span>leading </span><span>elevator and escalator manufacturing, </span><span>installation,</span><span> and service </span><span>company. W</span><span>e move 2 billion people every day</span><span> and </span><span>maintain</span><span> approximately 2.2 million customer units worldwide, the industry's largest Service portfolio</span><span>. </span></span><span> </span></p><p></p><p><span><span>You may recognize our products in some of the world</span><span>’</span><span>s most famous landmarks including the </span><span>Eiffel Tower, Empire State Building, </span><span>Burj Khalifa a</span><span>nd the Petronas Twin Towers</span><span>! </span><span>We </span><spa