Administrative Processing Analyst

Description

The Behavior Analyst Certification Board®, Inc. (BACB®) is a nonprofit 501(c)(3) corporation established in 1998 to provide professional credentialing services for practitioners of behavior analysis services. We are located in Littleton, CO with beautiful views of the adjacent Rocky mountains. Take a moment to watch a one-minute video that explains what we do BACB - What We Do!

At the BACB we strive to provide an inclusive and rewarding culture. We provide a work environment that focuses on positive reinforcement with a continual feedback loop to help staff achieve success. A healthy work-life balance is critical and the BACB provides exceptional benefits that promote self-care and wellness. All full-time staff enjoy:

• Medical, vision, and dental insurance premiums paid 100% by the BACB for the employee and all eligible dependents. Employees don't pay any benefit premiums!
• Short-and-long term disability benefits for the employee paid 100% by the BACB.
• The BACB provides every full-time employee a $50,000 life insurance and AD&D policies at no cost to the employee.
• Annual $500 FSA contribution by the BACB.
• Employer funded 401(k) contributions up to a 4% employer match and discretionary contributions for eligible staff.
• 18 days of Paid Time Off in the first year of employment plus 12 paid holidays.
• Tuition reimbursement available.
• Student loan paydown plan available.
• Reimbursement for relevant professional development events.
• Free solar-powered electric car charging on-site.
• Onsite fitness facility at no cost.
• Work from home Wednesdays.

To be considered, all applicants must complete ALL fields on the application, screening questions where required, attach a cover letter, and resume. Incomplete applications will not be considered.

Position Summary: This position is responsible for conducting processing reviews for quality and accuracy of Certification Services functions and processing of administrative appeal requests. The position requires in-depth knowledge of the application requirements, changes to requirements, and the Certification Services processing procedures. The position will meet with all levels of staff to provide objective feedback relating to the processing review. This requires strong interpersonal skills and the ability to deliver constructive feedback.

Requirements

• Performs compliance checks for Certification Service functions based on defined requirements of the position being reviewed.
• Prepares reporting of QA data; identifies trends, and when new data analysis tools are needed.
• Provides training on trouble areas identified in compliance reviews.
• Communicating with Certification Services staff members regarding compliance reviews.
• Maintain knowledge of processing procedures, and requirements for Certification Services functions. 
• Preparing and presenting case reviews to Supervisor and/or Director of Certification Services
• Other duties as assigned.

Competencies:

• Detail-oriented
• Feedback delivery and coaching
• Strong interpersonal skills
• Adaptability with positive attitude
• Ability to maintain confidentiality on sensitive information
• Results driven with strong time management skills
• Collaboration with a team spirit
• Excellent verbal and written skills
• Data management and analysis
• Objectivity and neutrality  

Experience and Education:   

• High School Diploma or equivalent
• Minimum of 2 years’ of experience in an administrative support role
• Ability to perform standard math calculations
• Minimum typing speed of 60 wpm with 90% accuracy
• Proficient using Microsoft Office Suite (Word, PowerPoint, Outlook), with intermediate Excel skills
• CRM report writing, and data exporting a plus

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and video conferencing.

Physical Demands: While performing the duties of this job, the employee is regularly required to listen and speak. This is largely a sedentary role; however, the ability to lift and carry a laptop, lift files, open filing cabinets, frequently type, bend and reach as necessary is essential to the position.

Position Type and Expected Hours of Work: This is a regular full-time IN OFFICE position. Days and hours of work are Monday through Friday