Engineering Manager, Trust Experience

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join: 

Everyone at Airbnb thinks about trust, but our team obsesses over it daily. At the core of trust is safety, and thus we spend a significant amount of our time and energy keeping the community safe. The Trust team is responsible for protecting our community and platform from fraud while also ensuring our hosts, guests, homes, and experiences meet our high standards. We constantly work to fight against online fraud (such as monetary loss, compromised accounts, spam and scam in messages, fake inventory, etc.) as well as offline fraud (theft, property damage, personal safety, etc.). We also work on onboarding and screening of users, and think about complex topics like identity and reputation to ensure that every interaction with Airbnb helps build trust in us and our community. Trust Engineering is responsible for the technology vision and development of a complex stack that runs on every key interaction on the platform.

The Difference You Will Make:

As the engineering manager of the Trust Experience team, you will lead a team of talented iOS, Android and web engineers to build world-class frameworks to mitigate both online and offline risks, platforms for verifying user authenticity and trustworthiness of guests and Hosts, and build guardrails for privacy and policy compliance. 

• Accountable for leveraging the latest platform offerings to build the next generation of authentication and verification frameworks to build trust on the Airbnb platform. 
• Manage the team’s roadmap—Vet new ideas and strategic directions, establish a sustainable planning process, balance present and future investments, prioritize projects, drive execution, and ensure high-quality delivery.
• Foster an inclusive team culture and environment that encourages collaboration, technical excellence, and innovation via calculated risks and product mindset.
• Strengthen the team’s partnerships with key stakeholders in Engineering (across Trust, Payments and Guest & Host organizations), Design, Product Marketing, Data Science, Legal, Privacy and Anti-discrimination.

A Typical Day: 

• Manage a frontend engineering team encompassing iOS, Android and web engineers
• Collaborate closely with various Trust engineering teams on multiple concurrent initiatives, taking ownership of the frontend experiences. 
• Collaborate closely with cross functional partners - design, content and quality engineering.
• Efficiently allocate and support engineers across multiple projects. Carefully plan, track, and report on work of the team, identifying problems early.
• Conduct daily stand-ups to get an accurate view of your team’s output, strengthen team communication, and support engineers to do their tasks without any friction
• Nurture a culture of technical quality from design, through code review, to production.
• Be conversant in systems design/architecture, can reason about trade-offs, and ultimately own & defend technical decisions / technical direction for your team

Your Expertise:

• 3+ years of engineering management experience, with 9+ years of relevant software development industry experience in a fast paced tech environment.
• Past hands-on experience with native iOS/Android, and/or frontend Web UI development 
• Experience integrating with GraphQL and REST APIs
• Shipped several large scale projects with multiple dependencies across teams and multiple cross-functional partners
• Track record of effective change management and cross-functional stakeholder influence.
• Proven experience leading consumer product and/or platform engineering teams.
• Experience with effectively creating alignments with multiple teams and operating well in ambiguity 
• You have excellent communication skills and the ability to work well within a team and with teams across the engineering organization
• Retained, mentored and hired senior engineers and leaders with a track record of building productive, world-class engineering teams. 
• Experience in backend engineering is a plus.
• Experience with the Trust and Safety domain is a plus.

How We'll Take Care of You:

Our job titles may span more than one career level. The starting base pay for this role is betwe