Patient Advocate Part-Time (Medical Cannabis)

Company Description 

AYR Wellness is a publicly traded, multi-state cannabis company with more than 85 dispensaries. We are one of the largest scale producers of high-quality cannabis in the U.S., and our purpose is to be a force for good. People are at the heart of everything we do, and we are passionate about bringing progress and positive changes to our communities, our industry, and our world.   

Our talented and reliable team members are the foundation of our business and investing in exceptional talent is paramount to our success. The key to building a culture where everyone can thrive starts and ends with our teams. Their collective courage and kyndness sets AYR apart. Your career growth at AYR is limitless, and we believe in creating an environment where everyone can flourish and win together. 

Job Summary 

The Patient Advocate is responsible for providing our customers with an extraordinary experience.  Through meaningful interaction and knowledgeable answers, the Patient Advocate fosters an environment that is compassionate, genuine, and respectful.  Patient Advocates are expected to contribute to making their Dispensary a climate which encourages forward thinking, embraces inclusion, and practices generosity of spirit.  Patient Advocates also assist the Management Team with the activities and operations of the store, while abiding by policies, procedures, and operational guidelines.     

Duties and Responsibilities 

• Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the Premium Cannabis products offered.   
• Ensures customer questions or concerns are resolved quickly and completely.  Communicates any requests or unresolved concerns to management immediately.  
• Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies.  
• Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a “Customer first” acuity.  
• Meets/exceeds day to day sales metrics by following the customer experience selling cycle with tailored product suggestions. This includes meeting individual and team centric sales targets within each dispensary.   
• Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards.  
• Assists is fostering a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for “everything cannabis”.  
• Performs other duties as assigned by the Manager and/or Store Lead.  

Qualifications 

• Must stay current and adhere to all policies and regulations of the state cannabis agency.  
• Must meet age requirement as outlined by state cannabis agency.  
• Able to pass all background checks as required by state cannabis agency.  
• Able to accommodate scheduling that may include varied shifts, weekends and holidays.  
• Maintain regular and punctual attendance.  

Education 

• High school diploma/GED required 

Experience 

• 1-3 years’ experience working in a cannabis retail setting preferred  
• Prior customer service experience in a hospital