IT Service Desk Coordinator

Company Description

We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

Job Description

As a IT Service Desk Coordinator, you will be a part of a vibrant team inside a European Institution.

Your main duties will be:

• Supervision of correct registration of users request and ticket management in SMT environment
• Local team coordination for day-by-day activities
• Project oriented vision for local activities
• Ability to work directly in contact with multicultural users and solution oriented vision
• 2nd level troubleshooting and problem solving
• Management of escalation Process
• Focal point for local and central management Teams
• Local Workstation and Servers Administration Operator (with the Central Back Office Team)
• Able to manage classified and reserved information
• Ticket management under the respect of contractual SLA and Site responsible for the result of metrics
• Ability to coordinate an operative team and work with other Team managers
• Responsible of all documentation related the local Site process

Qualifications

If you have

• Good spoken and written knowledge of English and Dutch (min. B2)
• At least 4 year(s) of work experience in a similar job (traineeships counting as experience).
• Good expertise on informatics environment (Microsoft OS client and Server, Office automation tools; internet browsing,  Linux an MAC OSX client and Server)
• Very good team management skills
• Team management and working expertise
• Good manners and customer relation skills are mandatories
• Ability to work under very stressful environment
• Ability to quickly assimilate complex procedures and information and work in autonomy
• Excellent problem solving and analytical skills
• Solutions oriented mind
• Comfortable in international and multicultural working environment
• Punctual, meticulous and reliable
• Clean criminal report
• No dress code defined, but professional look is mandatory

It would also be a plus if you have:

• Knowledge of/or experience in ITIL environment
• Additional informatics certification are appreciated
• Knowledge of other EU languages (like French or Spanish or Italian)

Working Conditions:

Work shifts of 8 hours covering the time range between 07h00 and 18h00 from Monday to Friday with some flexibility required when overtime is exceptionally needed

…then this position is suitable for you! 

Additional Information

This position comes with:

• Competitive compensation packages
• Interesting and challenging tasks within large-scale projects
• An international dynamic within a fast-paced working environment
• The opportunity to work in a diverse environment with talented colleagues

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

#BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential

Our culture

Our people are the most important element of our success. Our work life is well defined b