Customer Success Manager

<div class="content-intro"><p><span style="text-decoration: underline;"><strong>Company Overview:</strong></span></p> <p><strong>About Us:</strong><br>Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students.</p> <p><strong>Purpose:</strong><br>Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We’re focused on delivering the tools, support, and partnerships that help make that vision a reality.</p> <p><strong>Mission:</strong><br>Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We’re reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education.</p></div><p><strong>Customer Success Manager Overview:</strong></p> <p>&nbsp;</p> <p>As a Customer Success Manager at Incident IQ, you will play a pivotal role in ensuring the success and satisfaction of our K12 customers. You will be the primary point of contact for our customers, guiding them in maximizing the value of our SAAS products and services. Your goal will be to foster strong, long-lasting relationships, drive product adoption, and advocate for the needs of our customers within our organization. Your proactive communication, excellent time management and problem-solving skills, and ability to be a motivated self-learner and understand and address customer needs will be critical in helping our clients achieve their goals.</p> <p>&nbsp;</p> <p><strong>Customer Success Manager Responsibilities:&nbsp;</strong></p> <p><em>Renewals Management:</em></p> <ul> <li>Own the renewal lifecycle for assigned strategic accounts, including contract management, forecasting, and execution</li> <li>Provide data-driven insights and reporting on renewal performance and customer health metrics</li> <li>Develop strategies to improve renewal rates and reduce churn&