Sr. Legal Operations Manager

About Customer.io

Over 7,500 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Hi! I’m Brad, General Counsel here at Customer.io, and I’m looking for a Senior Legal Operations Manager to join our small but mighty Legal team.

In this high-impact role, you’ll be a strategic partner to the legal and operations teams, leading initiatives that enable our legal function to scale and support a rapidly growing business. You’ll own the design and optimization of legal systems, improve operational workflows, and play a critical role in contract lifecycle management. This role offers the opportunity to build scalable processes from the ground up, influence cross-functional decision-making, and take ownership of key legal operations outcomes.

What we value

• Own outcomes — You take initiative, follow through, and hold yourself accountable for results, whether it’s a big project or a small task.
• Collaborate across boundaries — You build strong partnerships with Finance, Sales, People, and beyond, knowing that the best solutions are created together.
• Simplify complexity — You break down intricate problems into clear, practical solutions that scale with a growing business.
• Adapt with agility — You stay organized and proactive in fast-moving environments, balancing immediate needs with long-term goals.
• Earn trust — You communicate transparently, exercise sound judgment, and operate with integrity in every interaction.

What you’ll do

• Own and evolve our legal tech stack (e.g. CLM, ZenDesk, Docusign, Notion), identifying gaps, selecting tools, and driving adoption across the org.
• Design, implement, and measure operational processes that improve the efficiency, visibility, and effectiveness of the legal function.
• Lead contract lifecycle management, including drafting and reviewing agreements and supporting (or leading) negotiations with vendors, customers, and partners.
• Collaborate cross-functionally with Finance, Sales, and People teams to align legal operations with broader business goals and risk posture.
• Support legal reviews and compliance processes, acting as a strategic contributor to key legal and regulatory workflows.
• Proactively identify and resolve operational bottlenecks, manage legal risk, and drive continuous process improvement.
• Own documentation and knowledge management systems to ensure continuity, transparency, and scale.
• Pitch in on legal assistant-level tasks as needed—but you’ll be empowered to design systems so that repetitive tasks are minimized or automated.

What we're looking for

• You have 7–10+ years of legal operations or contracts management experience, ideally in high-growth SaaS or tech environments.
• You’re comfortable working independently and are trusted to own complex, ambiguous projects end-to-end.
• You bring deep experience with legal systems and tools (e.g. CLM, Exterro, LinkSquares, Carta, Board Portals, Ethics Hotlines).
• You have a track record of standing up new operational structures and improving legacy processes.
• You’re confident navigating contracts and legal documents, and have strong judgment in cross-functional risk conversations.
• You’re proactive, highly organized, and thrive in fast-paced, dynamic environments.
• Bachelor’s degree preferred (Paralegal certificate considered); JD a plus but not required.

Nice-to-Haves

• Experience leading contract negotiations or managing outside counsel.
• Familiarity with privacy, data security, or compliance topics relevant to SaaS businesses.
• Prior exposure to scaling legal processes globally or working in a distributed org.

Compensation & Benefits

We believe in transparency. Starting salary for this role is $125,000 (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, st