Platform Analyst - Operations
U.S. BankAbout the role
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Inspire, excel and grow with us
U.S. Bank is seeking a Platform Analyst to join our Working Capital Finance System Support team. In this role, you'll support critical Global Trade platforms, partner with operations and technology teams, troubleshoot complex issues, and contribute to projects that drive operational efficiency and platform modernization.
Why This Role Is Exciting
Support a suite of enterprise platforms that power Global Trade and Supply Chain Finance operations.
Gain exposure to business-critical applications including Trade360, Trade Point, document automation technologies, reporting solutions, and emerging supply chain platforms.
Partner with operations teams across the U.S. and India while working on technology enhancements, production support, and process optimization initiatives.
Contribute to modernization efforts involving automation, reporting enhancements, AI, and future platform migrations.
Join a small, highly collaborative team where every team member has a visible impact
What You'll Do
Support and troubleshoot multiple trade and supply chain finance platforms, including Trade360, Trade Point, KTA/TTA, and related applications
Manage support requests, investigate issues, and provide solutions through Service Central and business support channels
Partner with Operations, Product, and Technology teams to enhance platform performance and user experience
Participate in system upgrades, testing, automation initiatives, and continuous improvement projects
Support users across multiple regions, including the U.S. and India.
Location & Schedule
Hybrid 3+ days in office at West Side Flats
Monday - Friday 8am-5pm CST with rotating end-of-day production support responsibilities extending to approximately 6:30 PM CT during assigned weeks
Must be U.S. Citizen not on any type of Visa.
This position is not eligible for visa sponsorship.
Basic Qualifications
Bachelor's degree, or equivalent work experience
Preferred Skills/Experience
Experience supporting Global Trade, Supply Chain Finance, Banking Operations, or related financial services platforms.
Knowledge of the following platforms:
TPS / CGI Trade360
Trade Point
Tungsten / Kofax Total Agility (KTA/TTA)
IPF Hub
Experience with:
Power BI
Power Apps
Microsoft Copilot
AI or automation technologies
Cloud-based solutions
Experience supporting production environments, ticket management, incident resolution, or platform operations.
Strong analytical and problem-solving skills.
Ability to manage multiple priorities and navigate complex operational environments.
Strong written and verbal communication skills.
Ability to collaborate effectively across teams and business partners.
Location Expectations
This role requires working from a U.S. Bank location three (3) or more days per week.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our te
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