Entertainment Operations Manager - Production

** Starting Pay Rate: $75,000 **  Join an electrifying team of entertainment pros and take center stage in crafting unforgettable guest experiences. Whether it’s the roar of a mass-attendance concert, the buzz of large-scale festivals, or the sophistication of VIP soirées and sporting events, your role is key to the magic behind the scenes at New York’s Most Awarded Destination Resort and the growing tourism hub of Central New York.

As Entertainment Operations Manager (Production), you’ll orchestrate everything from long-term planning to seamless execution. Lead a team that brings show-stopping events to life with creativity, precision, and safety at the forefront. Under the guidance of the Director of Entertainment & Events, you’ll drive diverse, boundary-pushing experiences across the Turning Stone Enterprises brand portfolio.

 

What we value:

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Why choose Turning Stone Resort Casino:

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

 

What does an Entertainment Operations Manager (Production) do?

• Effectively manages team members for designated areas in the conception, planning, execution, and safe operation for all shows, events and experiences.
• Oversees the logistics, resources, and execution of operational plans that support live shows and events working across multiple departments and with third party vendors.
• Oversees the delivery of entertainment technical riders and ensure mutually agreed upon requirements are met.
• Directs entertainment & event technical operations staff, including third-party labor solutions.
• Leads annual development of identified operating budgets and operates within those budgets to include labor, supplies, equipment and maintenance.
• Efficiently and effectively operates with a critical eye toward quality and elevating the guest experience.

 

To be successful as an Entertainment Operations Manager (Production), you'll need:

• A college degree or equivalent experience in technical theater, stage management, event planning, concert & show production, or related field required.
• To successfully display the ability to analyze data, critically solve problems, manage communications across various levels of leadership, and demonstrate accountability on par with a seasoned entertainment & event leader.
• To successfully demonstrate knowledge & thorough understanding of stage operations including rigging, audio, lighting, video, forklifts, high-reach equipment and scissor lifts and able to ensure a robust team member training and onboarding program be followed.
• Demonstrated experience commensurate with increasing responsibilities to include effectively managing large budgets, leading teams exceeding 100+ employees, experience planning and executing live shows, exhibitions and large-scale events across multiple venues, required.
• Ability to stand/walk for long periods of time and lift up to 100 lbs.

 

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18-hole PGA-level golf courses, and other unique ventures.

 

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our t