IT Business Operations Analyst-ESC

Requisition ID # 151682 

Job Category: Information Technology 

Job Level: Individual Contributor

Business Unit: Information Technology

Work Type: Hybrid

Job Location: Oakland; Concord

 

 

Department Summary

 

The SmartMeter Operations Center (SM OC) is a part of Information Technology and is responsible for performing Operations & Maintenance of the SmartMeter™ systems.  This includes regular scheduling, monitoring and maintenance work, incident resolution, and ensuring continuous improvement of processes and applications. The SM OC group works closely with Customer Care groups on selected business processes, along with various IT & Third-party groups to coordinate bug fixes, manage incidents, support project delivery, and complete maintenance activities.

 

Position Summary

 

The Career IT Business Operations Analyst has a full understanding of fundamental analysis, SmartMeter IT and business operations processes. In this role you will understand business needs and develop new processes and procedures, new metrics & reports, develop custom and ad-hoc reporting all while working independently. This position will communicate with peers, stakeholders, and vendors both internally and externally of the department exchanging ideas or gathering information. You may participate on special project teams.

 

The role is hybrid working from your remote office and in-person in the Concord or Oakland office 1-2x weekly or as business needs require.

 

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job.  The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreements, and internal equity.

 

The annual salary range is:

 

Bay Area minimum:         $86,604

Bay Area maximum:        $121,104

 

Job Responsibilities

 

Can perform all the duties of the Associate IT Business Operations Analyst and in addition:

• Identify and Develop internal SmartMeter operations processes, standards, and procedures.
• Identify recommendations for continuous improvement efforts in partnership across SMOC work groups and SmartMeter clients for monthly and yearly continuous improvement efforts.
• Gather customer requirements for data needs and selects from different analytical techniques to achieve desired data outcomes.
• Develops and maintains custom and ad-hoc reports.
• Identify and communicate, monitor, track, trend, and produce trending data for remediation efforts.
• Partner with Customer Care to research SmartMeter data and devices for information related to supporting or resolving executive or customer escalated complaints.
• May act in a lead capacity with special projects and initiatives including SMOC processes improvements and quality control.
• Partners with other SMOC team members to develop and maintain customer reports needed by the SMOC for both commercial and residential gas and electric SmartMeter customers on an Ad Hoc basis.
• Perform periodic audits on SMOC operational and IT business processes to ensure compliance (including SOX)
• May act in a lead capacity for SmartMeter Operations to support company initiatives 11. Other duties as assigned.

 

Qualifications

 

Minimum:

 

• BA/ BS in Business, Finance, Economics, Engineering or related discipline or equivalent work experience required.
• 3 years’ experience in business or operations analysis or related experience

 

Desired:

 

• 2-4 years of experience in supporting IT AMI product and operational processes specifically in utility domain (e.g. Gas, Electric)
• Experience with IT Networking, RF Communication, spatial analysis using GIS applications, programming/scripting (e.g. .NET, Power Apps)
• Ability to utilize data application toolsets (MS Access, SQL Server, Excel) to perform diagnostics, troubleshooting, and reporting
• Intermediate to advanced knowledge of one or more of the following designated areas: IT product line, business and operational processes, Utility domain (e.g. Gas end points or gas network, Electric end points or electric network)
• Understands business needs and is able to develop new reports & processes, performs custom & ad-hoc reporting and works independently to engage internal customers
• Experience with SmartMeter AMI software tools and hardware (Data Collector Units, Acc