Director of Strategic Internal Communications

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

 

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a visionary, seasoned Director of Strategic Internal Communications to lead our Corporate Strategy, Financial and Business Support internal communications. This individual will manage a small, high-performing team and will be responsible for driving the development and execution of strategic internal communications. This leader will support corporate strategy, executive positioning, financial communications, internal company-wide event strategy, transformation projects and strategic programs. The ideal candidate will bring a demonstrated ability to deliver clear, consistent, and impactful communications that advance our organizational objectives and engage employees at every level. 

The Main Responsibilities

Team Leadership & Collaboration: Manage a small internal communications team, fostering professional growth and a collaborative, innovative spirit. Partner extensively with other corporate communications functions, Chiefs of Staff, and senior leaders to ensure unified messaging and alignment. 

Strategic Communications Leadership: Develop and implement comprehensive internal communication strategies aligned with corporate goals, supporting strategic initiatives and driving employee understanding and engagement through periods of change. 

Executive Communications: Work directly with senior executives to craft compelling internal messaging and materials that reinforce our vision and priorities, enhance executive visibility, and inspire the organization. 

Company-Wide Event Management: Lead the strategy and planning of major internal events such as town halls, pop-up meetings, leadership forums, ensuring seamless coordination and impactful employee experiences. 

Project Communications: Oversee communications for high-profile strategic projects, providing clarity, transparency, and timely updates to promote alignment and support successful outcomes. 

Employee Engagement & Culture: Design initiatives to foster a connected, motivated workforce that embraces change and embodies our company values. 

Brand and Message Consistency: Safeguard the integrity of our internal brand and ensure all communications reflect our values and strategic direction. 

Measurement and Continuous Improvement: Track the effectiveness of communications programs, analyze feedback, and leverage insights to refine strategies and maximize impact. 

What We Look For in a Candidate

• Bachelor’s degree in Communications, Journalism, Public Relations, or related field. 
• 10-15 years of experience in internal communications or a similar role. 
• 5+ years of leading high-performing teams, driving collaboration, accountability, and consistent delivery of organizational goals. 
• Exceptional writing, editing, and storytelling skills. 
• Proven experience managing executive communications and partnering with senior leaders.  
• Strong project management skills with the ability to handle multiple priorities and deadlines. 
• Excellent interpersonal skills and ability to build relationships across all levels of the organization. 
• Creative thinker with innovative communication solutions. 
• Proficiency in Microsoft Office Suite and familiarity with communication tools and platforms. 

Preferred Skills

• Experience in change management and financial communications. 
• Experience with graphic design and video production is a plus. 
• Knowledge of digital communication tools, AI tools, intranets, and social media. 

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

 

Location Based Pay Ranges:

$149,084 - $198,779 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$156,539 - $208,718 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$163,993 - $218,657 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.