Admissions Welcome Center Coordinator - (Student Service Professional III) - Undergraduate Admissions & Recruitment

*SFSU INTERNAL APPLICANTS ONLY*

Working Title

Admissions Welcome Center Coordinator

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.  Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.

San Francisco State is a 100% Smoke/Vapor-Free Campus.  Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect  Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code.  The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Department

Undergraduate Admissions & Recruitment

Appointment Type

This is a one-year probationary position.

Time Base

Full-Time (1.0 FTE)

Work Schedule

Monday through Friday, 8:00 a.m. to 5:00 p.m. 

Anticipated Hiring Salary

$6,061.00 Per Month ($72,732.000 Annually)

Salary is commensurate with experience.

Position Summary

Under the general direction of the Assistant Director of Undergraduate Admissions and Recruitment, the Coordinator of the Admission Welcome Center oversees all aspects of welcoming prospective students, their families, and the public to the SF State campus. The incumbent oversees the campus' tour program including: management of the campus tour schedule; training, evaluation, mentorship, and supervision of the student ambassadors; coordination of on and off campus recruitment events; oversight of the Admissions Welcome Center front desk reception area; and the coordination of the virtual campus tour site. The incumbent meets with groups of prospective students and their families to present and explains admissions procedures, application filing deadlines, costs, student services and academic programs at SF State often via group/classroom in person and virtual presentations. The incumbent counsels and interprets guidelines for students and the public to facilitate admission preparation, application and admission process. The incumbent also serves as the admission and recruitment liaison for SF State campus partners interested in providing recruitment services or hosting group visits.

Position Information

Admission Welcome Center Coordinator

• Serve as a first point of contact for visitors and all interest groups and events, and provide assistance in-person, over the phone, and by email.
• Assist in the development and implementation of a year‐round schedule of campus visit programs for the general public, different student populations, and specific targeted populations.
• Manage the campus visits and tours program by scheduling family and group tours, assign student ambassadors, conduct pre and post tour information sessions, and develop tracking and reporting systems on the effectiveness of the tour program.
• Organize culturally representative group visits to ensure inclusivity and alignment with recruitment priorities.
• Supervise, recruit, train, and evaluate a team of (12‐20) student ambassadors who will act as campus tour guides, panelists and SF State representatives at various recruitment activities and events on and off campus.
• Provide ongoing professional support to student ambassadors including: SF State's academic program and admissions training, customer service, active listening, peer advising, peer counseling, stress management skills with emphasis on high stress and/or high‐volume situations.